MARINA TRAN
Berthoud
Summary
Management professional with a focus on enhancing satisfaction through effective communication and leadership. Proven track record in operational efficiency, budget management, and team development. Strong ability to build community relationships and foster inclusive environments aligned with organizational values.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist Sr.
UCHealth Harmony Campus Neuroscience
Fort Collins
03.2026 - Current
- Facilitated clear communication between patients and medical staff to enhance appointment efficiency.
- Verified insurance information and eligibility before scheduling appointments.
- Resolved registration issues, including eligibility verification and authorization challenges, to improve patient satisfaction.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Applied HIPAA regulations while managing patient information confidentiality.
- Participated in training sessions on updated Epic software affecting registration processes.
Admitting Assistant
OCR Orthopaedic & Spine Center of the Rockies
Longmont
03.2023 - 03.2026
- Managed patient check-ins and verified payments for accuracy and compliance.
- Updated patient information and authorization records to ensure data integrity.
- Compiled comprehensive surgical charts by gathering new patients' medical records.
- Coordinated daily surgery schedules with seven surgeons, MAs, and PAs to maximize efficiency.
- Ensured adherence to pre-op schedules by managing appointment statuses effectively.
- Maintained HIPAA privacy standards by following guidelines in handling patient information.
Property Manager
Park Place Olde Town Apartment
Arvada
08.2019 - 03.2023
- Managed property operations for 153 mid-rise apartments, serving private and corporate residents.
- Oversaw lease administration, budgeting, forecasting, collections, and evictions.
- Delivered superior customer service to enhance resident satisfaction and increase renewals.
- Developed a cohesive team across leasing, customer service, and maintenance, reducing turnover.
- Advised property owners on potential improvements to enhance property value.
- Cultivated relationships with service vendors and efficiently processed billing statements.
- Solicited bids for repairs and renovations while ensuring quality standards.
- Monitored budgets for maintenance and operations to optimize expenditure.
Assistant Manager
Arista Uptown Apartment
Broomfield
07.2018 - 03.2019
- Ensured daily operations for multifamily residential developments, enhancing operational efficiency under property manager's guidance.
- Managed rent collections, resolved resident concerns, and processed final account statements to sustain community satisfaction.
- Oversaw leasing processes, including applications and renewals, to streamline tenant onboarding.
- Assisted leasing agents and managers by addressing inquiries related to RD Fuller collection, THS law firm, and OneSite to improve inter-community support.
- Reviewed move-in and move-out documents in OneSite for compliance and accuracy.
- Collaborated with office team to organize resident events that fostered community engagement.
- Prepared and delivered legal 10-day notices while ensuring adherence to property management regulations.
- Conducted property inspections to verify compliance with established standards.
Education
BLS/CPR CERTIFIED -
American Heart Association
Colordado01-2025
Purdue University - Mechanical Engineering
Purdue University
Fort Wayne, IN01-2012
Indiana University - Physics
Indiana University
South Bend, IN01-2005
Skills
- Financial Budgets
- Capital Improvements
- Communication
- Problem solving
- Conflict resolution
- Relationship building
- Information collection
Accomplishments
- Managed patient check-in processes for 100+ patients daily, ensuring accurate information updates.
- Optimized surgical schedules, resulting in a 3-5% increase in surgeon productivity.
Awards
- Apartment Association Metro Denver Tributes Nomination, Most Outstanding Community Team
- Griffis Blessing, Assistant Manager of the Year & Star Performer Leasing Agent
Timeline
Patient Access Specialist Sr.
UCHealth Harmony Campus Neuroscience
03.2026 - Current
Admitting Assistant
OCR Orthopaedic & Spine Center of the Rockies
03.2023 - 03.2026
Property Manager
Park Place Olde Town Apartment
08.2019 - 03.2023
Assistant Manager
Arista Uptown Apartment
07.2018 - 03.2019
BLS/CPR CERTIFIED -
American Heart Association
Purdue University - Mechanical Engineering
Purdue University
Indiana University - Physics
Indiana University