Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Convey

Windsor

Summary

Adaptable professional with a proven track record in high-pressure environments, consistently recognized for exceptional work quality and efficiency. Skilled in delivering outstanding customer service and resolving issues effectively, driving customer and patient satisfaction and positive outcomes.

Overview

9
9
years of professional experience

Work History

Patient Access Specialist Sr.

UCHealth Sleep Disorder Center
Fort Collins
06.2024 - Current
  • Educated patients on sleep apnea and associated testing procedures.
  • Reviewed medical records to gather documentation for prior authorization requests.
  • Verified insurance eligibility and referral authorizations to facilitate patient access.
  • Collected insurance information and scanned identification cards for accurate billing.
  • Submitted prior authorization requests via online portals, fax, or phone calls.
  • Resolved denied authorizations by providing additional information or appealing decisions.
  • Received and prioritized patient requests through calls and faxes to ensure timely responses.

Bartender/ Server/ Key Manager/ NSO Trainer

Bad Daddys Burger Bar
Fort Collins
05.2018 - Current
  • Exceeded customer service expectations to earn positive feedback.
  • Balanced efficiency with exceptional service to manage guests in a high-volume environment.
  • Engaged guests with friendly conversation to build bar loyalty, and encourage repeat business.
  • Operated POS systems, and managed bar tabs to track revenue.
  • Checked identification before serving alcohol to comply with state and federal laws.
  • Handled store opening and closing with consistent attention to established requirements.
  • Counted and balanced the drawers, and armed the alarm system as part of the store's opening and closing.
  • Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes.
  • Elevated performance levels and minimized compliance issues by fully training new hires.
  • Delivered results using role-playing, simulations, and lectures.

Retail Sales Associate

AT&T
Fort Collins
08.2020 - 09.2024
  • Developed individual relationships with customers, from greeting through post-sale contact.
  • Addressed, researched, and resolved customer issues.
  • Improved individual performance by accepting direction and feedback.
  • Suggested additional products and services to increase sales.

FOH Team Member

Qdoba
Fort Collins
02.2018 - 04.2019
  • Retrieved food supplies, equipment, and utensils to aid team members.
  • Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests.
  • Communicated with peers to navigate duties and responsibilities.
  • Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with selection.
  • Operated the POS system to accept payments from customers and keep track of sales.

Team Member

Rollerland Skate Center
Fort Collins
05.2016 - 08.2018
  • Restocked supplies to keep teams productive.
  • Adapted to operational needs, taking on different roles to support workflow.
  • Maintained neat and sanitary conditions in shared and private areas.
  • Put together food items by following recipes and presentation guidelines.
  • Satisfied customers with fast, friendly, and knowledgeable service.

Education

High School Diploma -

Poudre High School
Fort Collins, CO
12.2018

Skills

  • Menu memorization
  • Suggestive selling
  • Beverage preparation
  • Safe service compliance
  • Payment processing
  • Food service
  • Identification verification
  • Cash register operation
  • New hire training
  • Handling difficult customers
  • Menu knowledge
  • Customer service
  • Hospitality and accommodation
  • Point of sale systems
  • Outgoing Personality

Timeline

Patient Access Specialist Sr.

UCHealth Sleep Disorder Center
06.2024 - Current

Retail Sales Associate

AT&T
08.2020 - 09.2024

Bartender/ Server/ Key Manager/ NSO Trainer

Bad Daddys Burger Bar
05.2018 - Current

FOH Team Member

Qdoba
02.2018 - 04.2019

Team Member

Rollerland Skate Center
05.2016 - 08.2018

High School Diploma -

Poudre High School
Elizabeth Convey