Adaptable professional with a proven track record in high-pressure environments, consistently recognized for exceptional work quality and efficiency. Skilled in delivering outstanding customer service and resolving issues effectively, driving customer and patient satisfaction and positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist Sr.
UCHealth Sleep Disorder Center
Fort Collins
06.2024 - Current
Educated patients on sleep apnea and associated testing procedures.
Reviewed medical records to gather documentation for prior authorization requests.
Verified insurance eligibility and referral authorizations to facilitate patient access.
Collected insurance information and scanned identification cards for accurate billing.
Submitted prior authorization requests via online portals, fax, or phone calls.
Resolved denied authorizations by providing additional information or appealing decisions.
Received and prioritized patient requests through calls and faxes to ensure timely responses.
Bartender/ Server/ Key Manager/ NSO Trainer
Bad Daddys Burger Bar
Fort Collins
05.2018 - Current
Exceeded customer service expectations to earn positive feedback.
Balanced efficiency with exceptional service to manage guests in a high-volume environment.
Engaged guests with friendly conversation to build bar loyalty, and encourage repeat business.
Operated POS systems, and managed bar tabs to track revenue.
Checked identification before serving alcohol to comply with state and federal laws.
Handled store opening and closing with consistent attention to established requirements.
Counted and balanced the drawers, and armed the alarm system as part of the store's opening and closing.
Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes.
Elevated performance levels and minimized compliance issues by fully training new hires.
Delivered results using role-playing, simulations, and lectures.
Retail Sales Associate
AT&T
Fort Collins
08.2020 - 09.2024
Developed individual relationships with customers, from greeting through post-sale contact.
Addressed, researched, and resolved customer issues.
Improved individual performance by accepting direction and feedback.
Suggested additional products and services to increase sales.
FOH Team Member
Qdoba
Fort Collins
02.2018 - 04.2019
Retrieved food supplies, equipment, and utensils to aid team members.
Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests.
Communicated with peers to navigate duties and responsibilities.
Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with selection.
Operated the POS system to accept payments from customers and keep track of sales.
Team Member
Rollerland Skate Center
Fort Collins
05.2016 - 08.2018
Restocked supplies to keep teams productive.
Adapted to operational needs, taking on different roles to support workflow.
Maintained neat and sanitary conditions in shared and private areas.
Put together food items by following recipes and presentation guidelines.
Satisfied customers with fast, friendly, and knowledgeable service.
Registered Polysomnographic Sleep Technologist (RPSGT) at Comprehensive Sleep Disorder Center of NWPARegistered Polysomnographic Sleep Technologist (RPSGT) at Comprehensive Sleep Disorder Center of NWPA