Elizabeth Convey
Windsor
Summary
Adaptable professional with a proven track record in high-pressure environments, consistently recognized for exceptional work quality and efficiency. Skilled in delivering outstanding customer service and resolving issues effectively, driving customer and patient satisfaction and positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist Sr.
UCHealth Sleep Disorder Center
Fort Collins
06.2024 - Current
- Educated patients on sleep apnea and associated testing procedures.
- Reviewed medical records to gather documentation for prior authorization requests.
- Verified insurance eligibility and referral authorizations to facilitate patient access.
- Collected insurance information and scanned identification cards for accurate billing.
- Submitted prior authorization requests via online portals, fax, or phone calls.
- Resolved denied authorizations by providing additional information or appealing decisions.
- Received and prioritized patient requests through calls and faxes to ensure timely responses.
Bartender/ Server/ Key Manager/ NSO Trainer
Bad Daddys Burger Bar
Fort Collins
05.2018 - Current
- Exceeded customer service expectations to earn positive feedback.
- Balanced efficiency with exceptional service to manage guests in a high-volume environment.
- Engaged guests with friendly conversation to build bar loyalty, and encourage repeat business.
- Operated POS systems, and managed bar tabs to track revenue.
- Checked identification before serving alcohol to comply with state and federal laws.
- Handled store opening and closing with consistent attention to established requirements.
- Counted and balanced the drawers, and armed the alarm system as part of the store's opening and closing.
- Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes.
- Elevated performance levels and minimized compliance issues by fully training new hires.
- Delivered results using role-playing, simulations, and lectures.
Retail Sales Associate
AT&T
Fort Collins
08.2020 - 09.2024
- Developed individual relationships with customers, from greeting through post-sale contact.
- Addressed, researched, and resolved customer issues.
- Improved individual performance by accepting direction and feedback.
- Suggested additional products and services to increase sales.
FOH Team Member
Qdoba
Fort Collins
02.2018 - 04.2019
- Retrieved food supplies, equipment, and utensils to aid team members.
- Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests.
- Communicated with peers to navigate duties and responsibilities.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with selection.
- Operated the POS system to accept payments from customers and keep track of sales.
Team Member
Rollerland Skate Center
Fort Collins
05.2016 - 08.2018
- Restocked supplies to keep teams productive.
- Adapted to operational needs, taking on different roles to support workflow.
- Maintained neat and sanitary conditions in shared and private areas.
- Put together food items by following recipes and presentation guidelines.
- Satisfied customers with fast, friendly, and knowledgeable service.
Education
High School Diploma -
Poudre High School
Fort Collins, CO12.2018
Skills
- Menu memorization
- Suggestive selling
- Beverage preparation
- Safe service compliance
- Payment processing
- Food service
- Identification verification
- Cash register operation
- New hire training
- Handling difficult customers
- Menu knowledge
- Customer service
- Hospitality and accommodation
- Point of sale systems
- Outgoing Personality
Timeline
Patient Access Specialist Sr.
UCHealth Sleep Disorder Center
06.2024 - Current
Retail Sales Associate
AT&T
08.2020 - 09.2024
Bartender/ Server/ Key Manager/ NSO Trainer
Bad Daddys Burger Bar
05.2018 - Current
FOH Team Member
Qdoba
02.2018 - 04.2019
Team Member
Rollerland Skate Center
05.2016 - 08.2018
High School Diploma -
Poudre High School