Madeleine Murillo
Events Manager
Cali
Summary
Hospitality Management Technologist with 10+ years of experience in hotel operations, event management, customer service, and commercial strategy. Proven track record progressing from operational roles to leadership positions. Working as Events Manager, leading end-to-end event planning, team supervision, and budget management. Strong background in reservations, sales, e-commerce, and client relationship management, providing a 360 operational perspective. Results-driven, proactive, and detail-oriented professional with strong skills in process optimization, customer experience, remote coordination, and data-driven decision-making.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Events Manager
Hotel Intercontinental Cali (Hoteles Estelar)
01.2023 - 01.2026
- Lead the Events Department, supervising a team of 4 (coordinators and houseman)
- Plan, execute, and oversee corporate and social events
- Manage budgets and implement sales-driven strategies
- Ensure high-level customer satisfaction and service delivery
- Coordinate logistics, timelines, and cross-functional teams
Business Manager
Hotel Intercontinental Cali (Hoteles Estelar)
01.2022 - 01.2023
- Managed accommodation groups and event operations
- Coordinated events and ensured service quality
- Oversaw customer service processes and final account settlements
- Supported revenue generation and operational efficiency
Events Assistant
Hotel Intercontinental Cali (Hoteles Estelar)
01.2021 - 01.2022
- Assisted in event planning and execution
- Monitored budgets and supported goal achievement
- Provided client support and coordination
Call Center Agent
Desk virtual
01.2020 - 01.2021
- Managed inbound sales calls for plastic surgery services
- Handled customer inquiries and complaint resolution (PQR)
- Supported sales targets and budget compliance
Account Manager
Faranda Hotels
01.2019 - 01.2020
- Managed corporate accounts for room nights and event spaces
- Developed new business opportunities and reactivated inactive clients
- Conducted telemarketing and client visits
Secretary
Oscar Gómez Plastic Surgery
01.2018 - 01.2019
- Coordinated surgery schedules and medical staff
- Managed payments and service packages
- Provided administrative and customer support
Reservations Coordinator
Hotel NH
01.2015 - 01.2017
- Supervised reservations across multiple channels
- Managed forecasting for group bookings
- Handled rate quotations aligned with revenue management strategies
- Reviewed master accounts and ensured data accuracy
Front Desk Agent
Radisson Hotel
01.2013 - 01.2015
- Managed guest check-in/check-out and front desk operations
- Managed cash handling, addressed guest complaints, and processed reservations
- Coordinated staff schedules to optimize guest service delivery and ensure smooth operations
Education
C1 English - English
American School Way
Santiago De Cali, Colombia12.2026
Marketing Professional - Marketing
Universidad Libre -Cali Campus
Santiago De Cali, Colombia06.2026
Associate Degree - Hospitality Management
SENA
Santiago De Cali, Colombia01.2013
Certification - Communication and Teamwork
SENA
Santiago De Cali, Colombia01.2010
Specialist - Food & Beverage Service
SENA
Santiago De Cali, Colombia01.2010
Skills
- Event Planning & Coordination
- On-site Coordination
- Event Registration Systems
- Vendor Management
- Budget Management & Cost Control
- Sales & Account Management
- CRM systems
- Data Analysis & Reporting
- Process optimization
- Team Leadership & Staff Supervision
- Customer Service & Client Experience
- Complaint Resolution (PQR)
Timeline
Events Manager
Hotel Intercontinental Cali (Hoteles Estelar)
01.2023 - 01.2026
Business Manager
Hotel Intercontinental Cali (Hoteles Estelar)
01.2022 - 01.2023
Events Assistant
Hotel Intercontinental Cali (Hoteles Estelar)
01.2021 - 01.2022
Call Center Agent
Desk virtual
01.2020 - 01.2021
Account Manager
Faranda Hotels
01.2019 - 01.2020
Secretary
Oscar Gómez Plastic Surgery
01.2018 - 01.2019
Reservations Coordinator
Hotel NH
01.2015 - 01.2017
Front Desk Agent
Radisson Hotel
01.2013 - 01.2015
C1 English - English
American School Way
Marketing Professional - Marketing
Universidad Libre -Cali Campus
Associate Degree - Hospitality Management
SENA
Certification - Communication and Teamwork
SENA
Specialist - Food & Beverage Service
SENA