Álvaro Sebastián Lozano Araque
Customer Support Specialist
Barranquilla,ATL
Summary
I am a disciplined and dedicated customer service representative with 2 years and 7 months of experience. I am committed to delivering exceptional service with professionalism and responsibility, continuously seeking to master new skills for greater efficiency. I am a quick learner with strong multitasking abilities, excellent teamwork and communication skills, and I am a tech-savvy person with proficiency in technologies such as MySQL, JavaScript, HTML, Postman, and experience with team communication platforms like Slack and Microsoft Teams and Google Workspace.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Representative
Solvo Global
Barranquilla, ATL
04.2023 - 08.2024
- Responded all inquiries regarding resort destinations, actively and empathetically addressing customer concerns while providing effective solutions
- Assisted clients with making adjustments to their reservations while offering relevant products or add-ons to enhance customer experience.
- Stayed up to date with the changing company's policies to carry out my duties appropiately.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Managed approximately 40 incoming calls per day from customers.
Customer Service and Tech Support Representative
Sykes Colombia
Barranquilla, ATL
11.2021 - 03.2023
- Provided solutions for a variety of scenarios, including billing, order processing, answering questions about products and services and cross-sells
- Assisted customers with troubleshooting and restoring internet connections by guiding them through step-by-step procedures, and using the company's ticketing system to track, and report the actions taken and escalating unresolved queries to the next level of support
- Tracked device shipments, managed sales of add-ons, and focused on delivering resolution and support with empathy throughout each call
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Education
Certificate of Technical Studies - Accounting
SENA
Barranquilla, Colombia 05.2001 -
Skills
Customer success management
Problem Solving
Critical Thinking
Complaint handling
Technological Proficiency
undefinedTimeline
Customer Support Representative
Solvo Global
04.2023 - 08.2024
Customer Service and Tech Support Representative
Sykes Colombia
11.2021 - 03.2023
Certificate of Technical Studies - Accounting
SENA
05.2001 -
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