Gabriel Turriago
Bogota
Summary
Dynamic and bilingual Customer Service specialist with experience in back office operations and bilingual communication at Solvo Global, excelling in back-office operations. Proven expertise in CRM software, problem-solving, and customer satisfaction improvement. proficient in complaint resolution, data management, and effective case handling.
linkedin.com/in/gabriel-turriago
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service - Back Office
Solvo Global
06.2024 - 12.2024
Legal Intake Specialist - Rubenstein law / July 2024 - December 2024
• Provided bilingual customer support for legal services at (Rubenstein Law).
• Assisted clients with case inquiries, documentation, and lawyer connections.
• Ensured high customer satisfaction by efficiently managing case inquiries and documentation
• Managed back-office tasks, data entry, and case follow-ups.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Agent
Web Help
02.2022 - 08.2022
* Provided technical support and customer assistance for cash App users in English.
* Resolved transaction-related issues and ensured customer satisfaction.
Customer Service Representative
Teleperformance
12.2022 - 10.2023
* Assisted customers with inquiries and issues related to Sony products and services, ensuring a high-quality user experience
* Managed CRM platforms and ticketing systems to streamline customer interaction.
Education
High School Diploma -
Instituto Studium
Bogotá, Colombia 05.2001 -
Skills
Customer service & Call Center Operations
Complaint handling
Fast and & Accurate Typing
CRM software
Virtual Remote Assistant
Date Entry
Analytical & Problem-Solving Skills
Bilingual Communication ( Spanish & English )
Back Office Operations
Timeline
Customer Service - Back Office
Solvo Global
06.2024 - 12.2024
Customer Service Representative
Teleperformance
12.2022 - 10.2023
Customer Service Agent
Web Help
02.2022 - 08.2022
High School Diploma -
Instituto Studium
05.2001 -
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