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Industrial Engineer with experience in customer service, quality analysis, inventory management, and sales advisory. Proven ability to optimize performance, surpass sales targets (+70% and +85% increases), and ensure high service quality in the call center industry. Recognized for analytical skills, teamwork, and commitment to continuous improvement.
Professional with robust experience in customer service, focused on analyzing and improving service quality. Skilled in identifying trends, implementing effective strategies, and ensuring compliance with standards. Strong emphasis on team collaboration and adaptability, consistently achieving impactful results. Known for critical thinking, problem-solving abilities, and effective communication.

Customer-driven professional with a strong commitment to Service with Heart and delivering exceptional member and provider experiences. Skilled in demonstrating empathy and compassion with an “I Care” attitude, problem-solving, workflow optimization, and cross-functional collaboration. Proven ability to exceed performance goals, resolve complex issues, and maintain high standards of quality, compliance, and customer satisfaction.

Customer service professional with experience handling high-volume inquiries, providing accurate information, resolving service requests, and entering and tracking cases in electronic systems. Proven ability to multitask across phone, in-person, and computer-based systems in fast-paced environments. Reliable, detail-oriented, and skilled in coordinating services, maintaining documentation, and delivering timely problem resolution.

Compassionate and service-driven professional with over 10 years of experience in customer service, healthcare support, and direct patient care. Proven ability to support individuals with developmental disabilities, resolve customer concerns efficiently, and provide exceptional client support in fast-paced environments. Currently pursuing further education in nursing to deepen healthcare knowledge and enhance patient care skills.

Gabriel Turriago

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Customer Service - Back Office

Customer Service Agent

Customer Service Representative

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High School Diploma -

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Customer Service - Back Office

Customer Service Representative

Customer Service Agent

High School Diploma -

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