LUISA ANGÉLICA LYONS ARROYO
Foreign Languages Teacher - Customer Service Representative
Soledad
Summary
Offering passion for education and helping others and keen ability to adapt to new environments. Delivers understanding of language arts and classroom management, coupled with lesson planning and instructional skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
English Teacher
I.E.D Olga Emiliani Fe y Alegría
05.2024 - 12.2024
- Developed innovative lesson plans to engage students in English language learning.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Customer Service Representative
Solvo Global
09.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Nearshore Call Center NCC
02.2023 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Social Studies Teacher
Liceo de Cervantes Barranquilla
05.2022 - 11.2022
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Gave assignments, graded work and regularly discussed performance with students.
Language Arts and Science Teacher
Instituto de Desarrollo del Potencial Humano IDPHU Campestre Bilingüe
09.2021 - 05.2022
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Planned, prepared, and taught lesson plans, giving students individual support.
Customer Service Representative
Sutherland Global Services
01.2021 - 04.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
English and Spanish Teacher
Colegio Retos Barranquilla
07.2019 - 12.2020
- Explained concepts and assignments in both native and non-native languages.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
Education
Licenciada en Idiomas Extranjeros -
Universidad del Atlántico
01.2017 - 01.2020
Licenciada en Español y Literatura - undefined
Universidad del Atlántico
Bachiller Técnico - Mantenimiento y Reparación de Computadores
Centro de Capacitación Especial CENCAES
Skills
Team teaching
Personal Information
- Identification Number: 1.042.445.766
- Date of Birth: 07/30/93
Timeline
English Teacher
I.E.D Olga Emiliani Fe y Alegría
05.2024 - 12.2024
Customer Service Representative
Solvo Global
09.2023 - 05.2024
Customer Service Representative
Nearshore Call Center NCC
02.2023 - 04.2023
Social Studies Teacher
Liceo de Cervantes Barranquilla
05.2022 - 11.2022
Language Arts and Science Teacher
Instituto de Desarrollo del Potencial Humano IDPHU Campestre Bilingüe
09.2021 - 05.2022
Customer Service Representative
Sutherland Global Services
01.2021 - 04.2021
English and Spanish Teacher
Colegio Retos Barranquilla
07.2019 - 12.2020
Licenciada en Idiomas Extranjeros -
Universidad del Atlántico
01.2017 - 01.2020
Licenciada en Español y Literatura - undefined
Universidad del Atlántico
Bachiller Técnico - Mantenimiento y Reparación de Computadores
Centro de Capacitación Especial CENCAES
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