Yuliana Suarez GIL
Soledad
Summary
Dynamic customer service professional with a proven track record at Center Source, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and problem-solving, I thrive in high-pressure environments, consistently delivering satisfactory outcomes and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
VIP Customer Service Representative
Center Source
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving game disputes or conflicts related with his account.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Guide Customers through troubleshooting to fix any on-going issue with his games.
Customer Service Representative
Sanitas Medical Center
03.2021 - 07.2022
- Answer questions about appointments, services, or billing.
- Help patients feel comfortable and supported, especially during stressful times.
- Book, reschedule, or cancel appointments.
Credit Analyst
Banco Serfinanza
01.2015 - 06.2020
- Review financial statements: Income statements, balance sheets, cash flow statements.
- Determine the likelihood of default.
- Assign credit ratings or recommend credit limits.
- Summarize the risk level and make recommendations: Approve, deny, or suggest terms.
Education
Bachelor of Business Administration - Business Administration
Universidad CEIPA
Barranquilla, Colombia01-2026
Associate of Business Administration - Business Administration
Universidad Autónoma Del Caribe
Barranquilla, Colombia06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem Solving
- Multitasking
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
VIP Customer Service Representative
Center Source
08.2022 - Current
Customer Service Representative
Sanitas Medical Center
03.2021 - 07.2022
Credit Analyst
Banco Serfinanza
01.2015 - 06.2020
Bachelor of Business Administration - Business Administration
Universidad CEIPA
Associate of Business Administration - Business Administration
Universidad Autónoma Del Caribe
Similar Profiles
Rendell RodriguezRendell Rodriguez
Chat Support Representative at Center SourceChat Support Representative at Center Source
Alvaro Palacio TorneAlvaro Palacio Torne
Backoffice Agent Support at Center SourceBackoffice Agent Support at Center Source
Dario LarramendiDario Larramendi
VIP Host at Center SourceVIP Host at Center Source
Anel JacoboAnel Jacobo
Office Technician (Typing)-Investigative Services at Salinas Valley State PrisonOffice Technician (Typing)-Investigative Services at Salinas Valley State Prison
Robert LopezRobert Lopez
Owner at Self Employed ServicesOwner at Self Employed Services