Yuliana Suarez GIL
Soledad
Summary
Dynamic customer service professional with a proven track record at Center Source, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and problem-solving, I thrive in high-pressure environments, consistently delivering satisfactory outcomes and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
VIP Customer Service Representative
Center Source
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving game disputes or conflicts related with his account.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Guide Customers through troubleshooting to fix any on-going issue with his games.
Customer Service Representative
Sanitas Medical Center
03.2021 - 07.2022
- Answer questions about appointments, services, or billing.
- Help patients feel comfortable and supported, especially during stressful times.
- Book, reschedule, or cancel appointments.
Credit Analyst
Banco Serfinanza
01.2015 - 06.2020
- Review financial statements: Income statements, balance sheets, cash flow statements.
- Determine the likelihood of default.
- Assign credit ratings or recommend credit limits.
- Summarize the risk level and make recommendations: Approve, deny, or suggest terms.
Education
Bachelor of Business Administration - Business Administration
Universidad CEIPA
Barranquilla, Colombia01-2026
Associate of Business Administration - Business Administration
Universidad Autónoma Del Caribe
Barranquilla, Colombia06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem Solving
- Multitasking
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
VIP Customer Service Representative
Center Source
08.2022 - Current
Customer Service Representative
Sanitas Medical Center
03.2021 - 07.2022
Credit Analyst
Banco Serfinanza
01.2015 - 06.2020
Bachelor of Business Administration - Business Administration
Universidad CEIPA
Associate of Business Administration - Business Administration
Universidad Autónoma Del Caribe
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