LISA DARNELL
COLORADO SPRINGS
Summary
Proven Consumer Auto Specialist with a track record of enhancing customer satisfaction and streamlining title processes at Ent Credit Union. Skilled in analytical thinking and expert problem-solving, significantly improved service delivery by restructuring customer service protocols and reducing title turnaround times. Demonstrates exceptional organizational skills and teamwork, ensuring compliance and accuracy in all transactions.
Overview
20
20
years of professional experience
Work History
Consumer Auto Specialist
Ent Credit Union
07.2021 - 10.2024
- Followed all company policies and procedures to deliver quality work.
- Restructured customer service process, ensuring quicker response times.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Scheduled Loan Closings
Vehicle Title Administrator
Street Smart Auto Brokers
10.2016 - 03.2021
- Assisted customers in resolving complex title issues by researching discrepancies and guiding them through necessary corrective actions.
- Maintained up-to-date knowledge of state-specific regulations, ensuring compliance with changing laws pertaining to vehicle titles.
- Managed relationships with external partners such as DMVs, tax offices, auction houses, repossession companies, ensuring smooth cooperation on all matters related to vehicle titles.
- Reduced errors in title administration by implementing a thorough quality control procedure for all submitted paperwork.
Vehicle Title Administrator
COLORADO SPRINGS DODGE
07.2013 - 10.2016
- Improved vehicle title turnaround time by streamlining the processing of title applications and documentation.
- Minimized risk exposure by staying current on industry trends regarding fraudulent activities affecting vehicle titles or registrations.
- Enhanced customer satisfaction by providing timely and accurate information on vehicle title status and requirements.
- Facilitated efficient transfer of ownership between buyers and sellers by verifying required documentation for each transaction type.
- Ensured data accuracy within the database system through meticulous entry, review, and maintenance of vehicle title records.
- Collaborated with sales, finance, and registration departments to ensure seamless coordination of vehicle titling processes.
Vehicle Title Administrator
WINSLOW BMW
09.2004 - 03.2010
- Prepared and processed title transactions for Department of motor vehicles
- Processed contracts for various lien holders
- Billed new, used and wholesale purchases
- Performed service and parts cashiering
Education
High School Diploma -
CORONADO HIGH SCHOOL
Colorado Springs, CO05-1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Vendor relations
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Task prioritization
- Excellent communication
- Problem-solving abilities
Timeline
Consumer Auto Specialist
Ent Credit Union
07.2021 - 10.2024
Vehicle Title Administrator
Street Smart Auto Brokers
10.2016 - 03.2021
Vehicle Title Administrator
COLORADO SPRINGS DODGE
07.2013 - 10.2016
Vehicle Title Administrator
WINSLOW BMW
09.2004 - 03.2010
High School Diploma -
CORONADO HIGH SCHOOL
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