LISA DARNELL
Colorado Springs
Summary
Dedicated lending and title specialist with a proven track record of optimizing auto loan processing to enhance member satisfaction and operational efficiency. Successfully reduced turnaround times and ensured compliance, resulting in improved service delivery and streamlined workflows.
Overview
20
20
years of professional experience
Work History
Consumer Auto Specialist
Ent Credit Union
Colorado Springs
07.2021 - 10.2024
- Streamlined auto loan processing to enhance member satisfaction through reduced turnaround times.
- Ensured underwriting conditions met, aligning with risk assessment standards to decrease loan processing time.
- Processed and approved loans to expand financial opportunities for members and support their needs.
- Coordinated monthly loan closings to facilitate seamless member experiences and improve operational flow.
- Created and optimized generation of loan documents, ensuring timely delivery.
- Investigated compliance issues, providing actionable recommendations that enhanced organizational policy.
Title Administrator
Street Smart Auto Brokers
Colorado Springs
10.2016 - 04.2021
- Examined and prepared title documents meticulously, ensuring accuracy for enhanced client satisfaction.
- Managed inventory of over 500 vehicles in DMS system, streamlining operations and tracking accuracy.
- Managed weekly accounts payable to vendors, ensuring billing accuracy and timely payments.
- Processed wholesale and retail sales to ensure smooth operational flow.
- Collaborated with management daily to align with evolving business needs and support informed decision-making.
Title Administrator
Colorado Springs Dodge
Colorado Springs
07.2013 - 10.2016
- Streamlined review and preparation of title documents for over 500 new, used, and wholesale dealer trades, ensuring accuracy and compliance to enhance transaction efficiency.
- Oversaw title documentation for vehicle purchases and sales, ensuring compliance with regulations.
- Evaluated title applications for accuracy and completeness, contributing to error reduction in processing.
- Collaborated with state agencies to facilitate timely title registration and transfers.
Title Administrator
Winslow BMW
Colorado Springs
09.2004 - 03.2010
- Processed title transactions weekly for Department of Motor Vehicles, facilitating timely service delivery to customers.
- Processed contracts for multiple lien holders, ensuring operational accuracy and streamlined workflow.
- Entered vehicle purchases for new, used, and wholesale vehicles in DMS, supporting accurate inventory management.
- Reconciled sales tax and bank statements to ensure financial accuracy and pay off vehicle loans.
- Managed daily transactions for parts and service customers, improving service efficiency.
Education
High School Diploma -
Coronado High School
Colorado SpringsParalegal Courses -
Blair Business College
Colorado SpringsSkills
- Consumer financing
- Financial expertise
- Quality assurance
- Data entry accuracy
- Organizational skills
- Prioritization
- Multitasking
- Analytical thinking
- Independent decision-making
- Software adaptability
- Coaching expertise
- Building relationships
- Customer service
- Detail orientation
- Interpersonal skills
- Self-sufficiency
Timeline
Consumer Auto Specialist
Ent Credit Union
07.2021 - 10.2024
Title Administrator
Street Smart Auto Brokers
10.2016 - 04.2021
Title Administrator
Colorado Springs Dodge
07.2013 - 10.2016
Title Administrator
Winslow BMW
09.2004 - 03.2010
High School Diploma -
Coronado High School
Paralegal Courses -
Blair Business College