Leslie A. Riley

My primary responsibility was to ensure full closing business compliance and risk mitigation company-wide. Acting as a member of senior management, I consistently provided support across all departments complementing my overall expertise and knowledge. Key responsibilities and skills include:

• Auditor - Internal and External (UW/State) audits
• Trainer/Mentor - Monthly Closing Compliance Meetings, Audit findings, New closers/staff training
• Issue Resolution- Claims, Escrow Loss Reconciliation, Cure recording rejections
• Documentation - State by state reference library, ALTA Best Practices, CSOP's, Escrow Rate Filings (AZ/CO), Workshare agreements, Company and Compliance policies
• Vendor Manager - Third party attorney signing agent /non-licensed state title and closing partners - implement, manage, track, billing reconciliation
• Support (Sales/IT/Post Closing/Funding -RFP/RFI, GFE calculator maintenance, Disbursement assistance
• Team Player - Relief closer, CEMA recordings, day to day issues / questions

• Oversee closing staff of 42 with a monthly closing average of approximately 1300
• Developed a centralized closing structure focused on streamlining efficiencies, specialization, and increased productivity by 28% as well as creating a national title and closing vendor management platform
• Restructured job roles and responsibilities and realigned staff focus on internal and external customer service, including development of processes and scripts for functions sent to Dominican Republic

• Conducted thorough business assessment of processes, platforms, and underwriters/vendors through analysis of the current state of business and gathering information to build business plan for growth as a contract employee
• Implemented business plan, which was 30 pages in length, throughout the office in CT and opened the centralized closing operation in Denver
• Key business initiatives I achieved:
• Built and implemented new production platform and client platform
• Centralization of title and closing operations
• Evaluation and implementation of underwriters
• Creation and management of national sales team
• Creation of products/pricing/marketing strategy
• Human Resources department and back-office accounting structure

• Primary responsibility was to create and build a national closing division for local title company, a subsidiary of Mercury Companies
• Operational set up and roll out accomplished in 3 months
• Initiatives and core business components I created and built include:
• Production platform, client platform, website, infrastructure of operations, vendor relations, all activities associated with sales support and all division documentation necessary to support sales, operation, accounting, and reporting
• Managed and maintained state by state compliance and accounting compliance
• Gross profit in first 18 months was 5.28 million
• Drove revenue and growth through management of vendors, sales, process improvement, marketing, and expenses