- Exploring various forms of art, such as acrylic painting, fictional writing, and hands-on crafting, to nurture creativity and personal growth
- Participate in rock-climbing, yoga, and MMA, as recreational activities to maintain physical fitness
- Certified HIIT Kickboxing Instructor
- Passionate about balancing physical health with mental and emotional wellness
Alexus Caruth
Colorado Springs,CO
Summary
Dynamic operations leader with expertise in employee training and conflict resolution, honed at Shiflett Enterprise. Enhanced store performance through strategic inventory management and effective communication, achieving a 20% increase in profit margins. Proven track record in fostering positive work environments and driving customer satisfaction. Skilled in goal setting and tracking for optimal business outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
05.2023 - Current
- Provided ongoing support to over employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Operations Manager
Shiflett Enterprise
02.2020 - 05.2023
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Assistant Store Manager
Whidden Enterprise
03.2016 - 02.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Gateway Schools Extension Program
Memphis, TN05.2016
Skills
- Employee training
- Staff management
- Customer-oriented
- Training and mentoring
- Conflict resolution techniques
- Operations management
- Scheduling coordination
- Inventory management
- Goal setting and tracking
- Workplace safety
- Cash handling
Certification
- Dale Carnegie Course Training - 2022
Rookie Operating Partner of the Year
Exceptional performance in a fast-paced, high-growth environment; recognized for leading top-ranked metrics company-wide and building a high-performing team through hands-on training, development, and strategic leadership during first year in role.
Interests
Accomplishments
- Supervised team of 70 staff members.
- Earned the “Extra Mile” Award in 2022 for consistently going above and beyond for the team.
- Successfully restructured and implemented in-house and external signature training series.
- Hired and trained over twenty managers on staffing techniques, operations processes and management.
- Trained more than a hundred full time associates and fifty flex-time associates.
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Operations Manager
Shiflett Enterprise
02.2020 - 05.2023
Assistant Store Manager
Whidden Enterprise
03.2016 - 02.2020
High School Diploma -
Gateway Schools Extension Program