Laura Woods
Fountain
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Beertender
Dueces Wild Brewery
10.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends. with superior service and an enjoyable, memorable experience
- Excelled at selling all merchandise and pursuing customers to be apart of yearly Mug Club
- Keeps bar area safe, clean and restocked throughout shifts.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Lead Patient Care Coordinator
Colorado Springs Orthopaedic Group
10.2023 - 10.2024
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Delivered excellent patient experiences and direct care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Key Holder Supervisor
Pubdog
02.2023 - 10.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Beertender
Dueces Wild Brewery
07.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends. with superior service and an enjoyable, memorable experience
- Excelled at selling all merchandise and pursuing customers to be apart of yearly Mug Club
- Keeps bar area safe, clean and restocked throughout shifts.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Rancho Del Sol Golf Club
08.2021 - 02.2022
- Provides all bar patrons with superior service and an enjoyable, memorable experience
- Keeps bar area safe, clean and restocked throughout shifts.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Concierge
Pechanga Resort Casino
10.2017 - 05.2021
- Works with all guest on planning special room decor, planning excursions, and enhancing their stay at the hotel
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Murrieta Mesa High School
2014
Skills
- Managing Customer Needs
- Sales Proficiency
- Customer Engagement
- Dependable and Reliable
- Effective Team Player
- Strong leadership
- Critical thinking skills
- Creative problem solving
- Resource management
- Team member development
Accomplishments
- Received Venturing Bonze, Gold, and Silver Awards
- Received Girl Scout Silver Award
Timeline
Beertender
Dueces Wild Brewery
10.2024 - 02.2025
Lead Patient Care Coordinator
Colorado Springs Orthopaedic Group
10.2023 - 10.2024
Key Holder Supervisor
Pubdog
02.2023 - 10.2023
Beertender
Dueces Wild Brewery
07.2022 - 08.2023
Bartender
Rancho Del Sol Golf Club
08.2021 - 02.2022
Concierge
Pechanga Resort Casino
10.2017 - 05.2021
Murrieta Mesa High School
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