Jenell Freeman
Fort Collins,CO
Summary
Dynamic professional with a strong background in customer service and operational support, notably at Housing Catalyst. Proven ability to manage multiple tasks effectively while training new staff. Skilled in product presentation and maintaining compliance with regulations, ensuring a positive experience for all guests. Punctual and dependable, committed to excellence in every role.
Overview
4
4
years of professional experience
Work History
Beertender
Verboten
06.2025 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported operations during peak customer volumes on special event nights and weekends.
- Abided by state statutes related to alcoholic beverage services and customer regulations.
Business Support
Housing Catalyst
09.2024 - 06.2025
- Provide day-to-day administrative support to ensure smooth office and program operations
- Coordinate communication between departments, staff, and external partners
- Maintain organized records, databases, and documentation systems
Beertender
Jessup Farm Barrel House
06.2023 - 07.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
The Emporium an American Brasserie
06.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Communications
University of Denver
Denver, COSkills
- Customer Service
- Dog handling and leash control
- Reading canine body language
- Managing multiple dogs safely
- Pet safety awareness
- Certified Canine Massage Therapist
- Punctual and dependable
- Product presentation
- Promotional skills
Timeline
Beertender
Verboten
06.2025 - Current
Business Support
Housing Catalyst
09.2024 - 06.2025
Beertender
Jessup Farm Barrel House
06.2023 - 07.2024
Server
The Emporium an American Brasserie
06.2022 - 05.2023
Associate of Arts - Communications
University of Denver