Lamont Smith

• Led the testing efforts for our Sling, Dish Anywhere, and DISH Connected DAI programmatic product offerings.
• Integrated PG/PMP deals across 11 DSPs, including TheTradeDesk, Xandr, Viant, Basis Technologies, Yahoo, DV360, Media Facilitator, StackAdapt, Simpli.Fi, Jamloop, and Cox Automotive.
• Manage Ortb/Vast tags, as well as PMP/PG integrations.
• Maintain our inventory taxonomy for Sling, DISH Anywhere, and DISH STB
• Ensure that all integrations undergo thorough testing before being released to production.
• Primary point of contact for all technical issues related to DAI across Sling, DISH, and Dany.
• Responsible for leading the onboarding process for two new SSPs, Xandr and Pubmatic.
• Ensure operational harmony across all programmatic pipes and systems.
• Responsible for monitoring the system health of our DAI business. These systems include: Adapt - our in-house header bidder solution, SpringServe, Google Ad Manager, FreeWheel, Magnite, Pubmatic, and Xandr.

Accomplishments:

1)Magnite RPA project: I worked closely with the DISH RPA Automation team to train a bot to navigate to the Magnite and Freewheel UI. The bot was trained to perform specific tasks such as creating new networks, ingesting devices/bundle IDs, and SSIDs across Sling, DISH Connected, and DANY. Despite limited guidance, I successfully completed the work. As a result, the time taken to launch new networks, which would typically take weeks and require the involvement of our client, was reduced to just 30 minutes. By automating this workflow, we can now monetize newly launched networks much faster than before.

2)Won the "DISH Media:Extra Mile award" within six months of joining the company. Winning this award in such a short time was a testament to my hard work, commitment to teamwork, and embracing the challenges presented by my manager. I constantly challenged myself outside of my comfort zone.

3) Led the testing efforts and onboarding for two new SSPs (Pubmatic, Xandr).

-Created and managed inventory taxonomy.

-Facilitated VAST tag testing.

-Performed impression discrepancy analyses

• Managed data client partnerships, ensuring seamless integrations and data delivery.
• Managed data integrations such as CRM onboarding, audience creation, and data delivery/ingestion.
• Provided technical support to clients during pre-sale and post-sale process, addressing their concerns, and offering solutions.
• Owned end-to-end customer support, including initial troubleshooting, root cause identification, and issue resolution.
• Frequently used SQL to perform: data analyses, troubleshoot impression discrepancies between our systems and our clients systems.
• Worked closely with the product team on data feed setup.

Accomplishments:

As part of my first two months with the company, I was tasked with pulling/gathering our programmatic mobile, location, and app data from the previous year. Clients and stakeholders were then presented with this data and shown how each segment performed during that period.

• Served as a liaison between Operations and Engineering.
• Provided end-to-end technical assistance to our product, account, and operations teams.
• Regularly used SQL to conduct data analysis, generate publisher and advertising reports, and troubleshoot data discrepancies.
• Created and managed campaign performance, tag configuration and PMP/PG deal creation.
• Resolved issues to ensure customer satisfaction by providing regular updates on case status and maintaining an action plan for the investigation and resolution process.
• Managed escalation tickets via Jira.
• Regularly pushed code to our built-in SSP platform in order to fix software bugs.(HTML,XML,Python)
• Performed code reviews - QA
• Managed over 10 Jira tickets per day.

Accomplishments:

• The most number of Jira tickets closed in a quarter.
• Promoted to Senior Technical Support Engineer in my first year.

• In-depth technical knowledge of Pivotal Cloud Foundry, including Pivotal Application Service (PAS), Pivotal Container Service (PKS), Concourse (CI/CD), and BOSH.
• Regularly facilitated technical workshops, presentations, and demonstrations of Pivotal Cloud Foundry, Kubernetes, Spring Frameworks (Cloud-native Java), and Concourse (CI/CD).
• Responsible for the technical enablement of Partners and Alliances with a focus on Boutiques and System Integrators (SIs).
• Drafted visual representations of software architecture design for presentation to stakeholders.
• Worked closely with Alliances/Business Development managers to create individual roadmaps for the enablement of each partner and to strategically grow our business relationships.
• In-depth technical knowledge in configuring and deploying cloud infrastructure on-prem or public cloud. Examples include deploying web applications to Microsoft Azure, Google Cloud Platform(GCP), and AWS.
• Platform Architect lead for the PKS lighthouse Project(joint collaboration with VMWare). This project consisted of providing training, assisting with internal deployments of PKS, take product feedback to Pivotal product teams, drafting a PKS offering and supporting internal projects.
• Worked closely with the Diversity and Inclusion Team to support efforts towards creating a more diverse hiring pipeline in FY2020.

• Acted as the face of the Apple brand in both repairing customer machines as well as customer relationships.
• Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
• Diagnosed and resolved operating system, hardware and software program problems to root causes.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Patched software and installed new versions to eliminate security problems and protect data.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Trained staff on operating procedures and company services.