YANELA OROZCO
Denver,CO
Summary
Detail-oriented administrative professional with extensive experience in office management, HR coordination, and data administration. Expertise in streamlining processes, managing employee records, and delivering exceptional support to teams. Proficient in benefits administration, fostering positive employee relations, and handling confidential information with accuracy. Strong organizational and multitasking abilities enable effective contributions to office, administrative, or data-focused roles within dynamic environments.
Overview
8
8
years of professional experience
Work History
HR Benefits Coordinator/Employee Relations
Kleen-Tech Services
06.2020 - 12.2023
- Managed the employee lifecycle, including onboarding, terminations, and file audits
- Administered benefits enrollments, changes, and terminations while ensuring accuracy and compliance
- Reconciled benefits invoices and supported billing corrections with internal and external teams
- Led open enrollment presentations, created guides, answered employee questions, and ensured all enrollment forms were collected on time
- Helped launch a new online benefits platform and trained staff on how to use it
- Handled FMLA, LOA, PTO, workers’ compensation, and unemployment claims while tracking deadlines, submitting paperwork, and keeping records accurate and confidential
- Maintained OSHA compliance by updating safety logs and conducting periodic audits
- Supported the HR team with confidential recordkeeping, system updates, and day-to-day operations
- Trained and supported new HR Assistants to improve team efficiency and workflow
Store Manager
Xtreme Wireless
08.2016 - 06.2020
- Boosted store revenue by implementing effective upselling techniques and designing targeted marketing campaigns tailored to customer preferences.
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory control to maintain smooth workflow.
- Delivered outstanding customer service by promptly addressing concerns, resolving issues, and processing payments efficiently, with a strong focus on building customer loyalty.
- Trained and guided new team members through hands-on mentorship and clear instruction, streamlining the onboarding process and enhancing team performance.
- Oversaw product ordering and inventory management, ensuring optimal stock levels and timely replenishment to meet customer demand.
Customer Service Representative
Ace Cash Express
08.2015 - 08.2016
- Accurately processed a variety of financial transactions including large cash deposits, check cashing, and installment loans, ensuring compliance with company policies and maintaining error-free records.
- Actively promoted company products and services to customers, effectively communicating benefits and encouraging enrollment in direct deposit and other financial programs.
- Handled wire transfers through MoneyGram, adhering to regulatory requirements and consistently meeting monthly financial performance goals.
- Maintained organized and up-to-date paperwork by auditing files regularly and performing essential administrative duties with attention to detail and efficiency.
Education
General Studies -
Community College of Denver
Denver, CO01.2020
High School Diploma -
Vantage Point High School
Northglenn05.2014
Skills
- Employee Relations & Conflict Resolution
- Benefits Administration
- Employee Onboarding & Training
- Employee Records Management
- HRIS & Payroll Systems (Kronos, UKG, BenManage, NetSuite)
- Data Analysis & Reporting
- Inventory & Operations Management
- Cash Handling & Transaction Processing
- Customer Service & Communication
- Administrative Support & Filing
- Scheduling & Multitasking
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
Timeline
HR Benefits Coordinator/Employee Relations
Kleen-Tech Services
06.2020 - 12.2023
Store Manager
Xtreme Wireless
08.2016 - 06.2020
Customer Service Representative
Ace Cash Express
08.2015 - 08.2016
General Studies -
Community College of Denver
High School Diploma -
Vantage Point High School
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