Kyra Friedrich
Silverthorne
Summary
Hospitality professional with a strong background in guest services and front desk management. Delivered exceptional guest satisfaction through effective communication and collaboration. Maintained high cleanliness standards and improved operational efficiency, fostering a welcoming environment.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hampton by Hilton
La Junta
09.2025 - Current
- Front desk, handle reservations and deal with guests checking them in/out
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Coordinated reservation agreements with BNSF for timely guest accommodations.
- Collaborated with housekeeping to guarantee room readiness for guest arrivals.
- Processed payments and maintained accurate cash handling procedures.
- Verified accuracy of room rates and other charges during check-in process.
- Executed tasks across hotel management systems to maintain data consistency.
- Inputted guest information into computer system accurately and securely.
- Monitored security cameras in lobby area.
- Managed daily hotel operations independently, ensuring smooth functioning and guest satisfaction.
- Conducted bookkeeping activities, contributing to financial integrity and nightly audits. to balance accounts and conduct nightly audits.
FRONT DESK AGENT
Cobblestone Inn & Suites
04.2023 - 09.2025
- Collected room deposits and payments, ensuring secure transactions and accurate financial records.
- Maintained accurate guest records and reservations using hotel management software, enhancing data integrity and service efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Processed reservations over phone, in person, and via computer, providing timely confirmation and enhancing guest satisfaction.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel.
- Maintained clean and organized front desk areas to uphold polished company image.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
CASHIER
7-eleven
02.2024 - 05.2024
- Greeted customers entering store and promptly addressed their needs to enhance shopping experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged, and displayed merchandise.
- Answered customer inquiries about store policies and resolved concerns to improve customer satisfaction.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Collaborated with team members to meet sales targets while ensuring clean, well-stocked store environment.
DRIVER HELPER
UPS
Yuma
11.2022 - 12.2022
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Maintained consistent attendance and a proactive attitude towards learning new tasks.
- Prevented damage to packages and products by correctly securing loads.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Lifted and carried packages weighing up to specified pounds during deliveries.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Scanned and tracked packages for delivery accuracy and security.
- Maintained excellent attendance and demonstrated strong work ethic and eagerness to learn new job functions.
- Lifted and carried packages weighing up to [number] pounds, ensuring efficient handling during loading and unloading.
- Demonstrated effective communication and customer service skills while interacting with clients.
- Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
TEAM MEMBER
Subway
08.2022 - 11.2022
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Acquired essential skills rapidly to enhance work performance. to maximize performance.
- Completed scheduled shifts consistently to ensure operational coverage. and remained available to work during coworker absences, holidays, and busy periods.
- Supported team success by completing tasks accurately and within deadlines.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Disassembled boxes and cartons for efficient waste disposal. and cartons, disposing of refuse in proper cardboard receptacles.
HOUSEKEEPER
Oberlin Inn
Oberlin
04.2022 - 07.2022
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items to enhance guest comfort.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained spotless environment for guests through consistent daily housekeeping tasks, contributing to positive guest experiences.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and promptly addressing issues, maintaining high quality of service.
- Followed detailed house cleaning checklist to ensure thorough cleaning of all areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured cleanliness and organization of storage areas and carts for efficient housekeeping.
- Adapted work hours based on occupancy fluctuations to ensure effective housekeeping coverage.
Education
standard - GED
Kansas High School
KansasSkills
- Front desk operations
- Reservations
- Cash Handling
- Point of sale transactions
- Guest services
- Hospitality practices
- Customer service
- Food service coordination
- Food safety
- Food handling
- Document management
- Time management
- Multitasking
- Microsoft 365
- POS systems
- Financial reporting
- Cash management
- Logistics management
- Inventory oversight
- Package delivery
- Food storage
- Hospitality expertise
- Hotel experience
- Communication skills
- Effective communication
- Listening skills
- Team collaboration
- Problem solving
- Lobby oversight
- Front desk
- Customer support
- Hospitality
- Food Preparation
- Microsoft office
- POS systems
- Hospitality expertise
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Desk Agent
Hampton by Hilton
09.2025 - Current
CASHIER
7-eleven
02.2024 - 05.2024
FRONT DESK AGENT
Cobblestone Inn & Suites
04.2023 - 09.2025
DRIVER HELPER
UPS
11.2022 - 12.2022
TEAM MEMBER
Subway
08.2022 - 11.2022
HOUSEKEEPER
Oberlin Inn
04.2022 - 07.2022
standard - GED
Kansas High School