Phyllissa Coleman
Denver
Summary
People-focused leader with 7+ years of experience in fast-paced, high-volume environments, including warehouse operations, logistics, retail, hospitality, and customer service. Proven experience in seasonal management, team training, onboarding, and cross-department leadership, with a strong reputation for organization, time management, and teamwork. Known for taking initiative, supporting team success, and maintaining operational excellence during peak demand periods
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Front Desk Agent
Gravity Haus
Vail
10.2025 - Current
- Greeted guests warmly, ensuring a welcoming atmosphere at the front desk.
- Managed reservation system, coordinating bookings and check-ins effectively.
- Assisted guests with inquiries, providing information about local attractions and amenities.
Bell Attendant
Lodge At Lionshead
Vail
10.2025 - Current
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Assisted guests with luggage, providing exceptional service and support.
- Provided information about hotel amenities and local attractions to enhance guest experience.
Warehouse Worker
Amazon
Las Vegas
08.2018 - 10.2025
- Operated material handling equipment to move products efficiently within the warehouse.
- Sorted and organized inventory to maintain optimal storage conditions.
- Loaded and unloaded shipments, ensuring accurate placement of items.
- Served in multiple seasonal management and leadership roles during peak periods, supporting team performance and operational goals
- Trained new and existing employees across multiple departments, ensuring safety compliance, efficiency, and quality standards
- Instructed associates on operating delivery vans and larger vehicles, emphasizing safety, accuracy, and accountability
- Acted as a point of contact for team members, providing guidance, problem-solving, and workflow support
- Supported scheduling, task delegation, and shift organization during high-volume seasons
- Maintained strong communication between leadership and associates to ensure smooth operations
Warehouse Worker
UPS
Denver
01.2019 - 01.2021
- Operated material handling equipment to move products efficiently within the warehouse.
- Sorted and organized inventory to maintain optimal storage conditions.
- Loaded and unloaded shipments, ensuring accurate placement of items.
- Assisted with package handling, sorting, and logistics operations in a fast-paced warehouse environment
- Followed strict safety procedures and productivity standards
- Collaborated with team members to meet daily volume and delivery deadlines
Walmart associate
Walmart
Las Vegas
01.2016 - 01.2018
- Collaborated with team members to maintain store inventory levels.
- Assisted customers with product inquiries and provided recommendations.
- Organized merchandise displays to enhance shopping experience.
- Delivered consistent customer service in a high-traffic retail environment
- Assisted customers, stocked merchandise, and maintained store organization
- Supported team operations during peak shopping periods
Education
Mojave High School
Las Vegas, NevadaSkills
- Reservation management
- Front desk operations
- Customer service
- Information provision
- Team Leadership & Seasonal Management
- Employee Training & Coaching
- Logistics & Warehouse Operations
- Safety Compliance & Vehicle Operations
- Time Management & Scheduling
- Cross-Department Collaboration
- Customer Service & Front Desk Operations
- Organization & Attention to Detail
- Conflict Resolution
- Team-Oriented Problem Solving
Timeline
Front Desk Agent
Gravity Haus
10.2025 - Current
Bell Attendant
Lodge At Lionshead
10.2025 - Current
Warehouse Worker
UPS
01.2019 - 01.2021
Warehouse Worker
Amazon
08.2018 - 10.2025
Walmart associate
Walmart
01.2016 - 01.2018
Mojave High School