Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Carpenter

Colorado Springs

Summary

Experienced and passionate barista with 4 years of hands-on experience in high-volume, fast-paced coffee environments. Skilled in crafting high-quality espresso-based beverages, managing inventory, training junior staff, and delivering exceptional customer service. Proven ability to maintain consistency, efficiency, and a welcoming atmosphere. Seeking to bring leadership, attention to detail, and a strong work ethic to a senior barista role in a dynamic café setting.

Overview

6
6
years of professional experience

Work History

Shift Lead / Senior Barista

Dutch Bros Coffee
08.2021 - Current
  • Delivered high-quality service in a fast-paced, high-volume environment while consistently meeting customer satisfaction standards.
  • Demonstrated strong verbal and written communication skills to coordinate effectively with team members and customers.
  • Accurately handled cash transactions, performed end-of-shift drawer reconciliation, and ensured financial accountability.
  • Held a leadership role overseeing daily operations, including supervising baristas, managing shift schedules, coordinating breaks, and preparing deposits.
  • Maintained a calm and positive demeanor under pressure, fostering a fun, upbeat, and team-oriented atmosphere even during peak business hours.
  • Leadership position held from July 25, 2024 to present day

Visitor Center Attendant

Cheyenne Mountain State Park
01.2023 - 05.2024
  • Oversaw daily operations of the park’s Visitor Center, serving as the primary point of contact for guests and providing information on trails, wildlife, safety guidelines, and park regulations.
  • Delivered exceptional customer service to a diverse range of visitors, answering questions, offering educational materials, and promoting environmental stewardship.
  • Handled retail transactions, managed the gift shop inventory, and ensured accurate cash handling and reporting procedures.
  • Maintained a welcoming and organized environment by restocking materials, setting up displays, and keeping the Visitor Center clean and presentable.
  • Applied knowledge of local ecology and conservation efforts to enhance visitor engagement and understanding of the natural environment.

Head Pet Sitter & Operations Manager

ProCare Pet-Sitting
01.2021 - 08.2021


  • Oversaw scheduling and logistics for over 50 regular clients, managing the care of more than 100 animals with varying needs and routines.
  • Demonstrated strong time management and organizational skills to balance multiple daily visits, emergency requests, and team coordination.
  • Utilized problem-solving abilities to handle last-minute schedule changes, pet emergencies, and client concerns with professionalism and efficiency.
  • Provided hands-on care for a wide variety of animals, ensuring their health, safety, and comfort while building strong, trusting relationships with both pets and owners.
  • Supported team development by assisting in onboarding new sitters, offering guidance, and maintaining consistent service quality across the team.

Cashier and Greenhouse Technician

Phelan Gardens
01.2019 - 04.2021
  • Provided expert plant care and educated customers on ecological gardening practices and plant identification.
  • Conducted community workshops to help guests build gardening skills and confidence.
  • Managed POS transactions, cash handling, and merchandise displays.

Education

B.A. - Geography and Environmental Science

University of Colorado
01.2023

Skills

  • Specialty Coffee Preparation
  • Shift Supervision & Scheduling
  • Team Leadership & Training
  • POS Systems & Cash Handling
  • Customer Engagement & Service
  • Inventory & Stock Management
  • High-Volume Workflow Efficiency
  • Time Management & Communication

Timeline

Visitor Center Attendant

Cheyenne Mountain State Park
01.2023 - 05.2024

Shift Lead / Senior Barista

Dutch Bros Coffee
08.2021 - Current

Head Pet Sitter & Operations Manager

ProCare Pet-Sitting
01.2021 - 08.2021

Cashier and Greenhouse Technician

Phelan Gardens
01.2019 - 04.2021

B.A. - Geography and Environmental Science

University of Colorado

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