Sara Lumpkins
Denver
Summary
Dynamic and results-driven professional with extensive experience in specialty coffee preparation and exceptional customer service. Proven ability in cash handling and conflict resolution, consistently enhancing team performance and customer satisfaction. Adept at maintaining high standards of quality and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Keyholder/Lead Barista
The Molecule Effect
Denver
08.2024 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Placed orders with suppliers for delivery of products required for daily operations.
Barista
Buzz Café
Denver
05.2024 - 08.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Crew
Cheba Hut
Denver
08.2023 - 04.2024
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
Barista
Starbucks
Bellingham
08.2021 - 08.2022
- Operated cash registers to process customer payments.
- Prepared coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Customer Service Manager
Corry's Fine Drycleaning
Seattle
10.2019 - 04.2020
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Wilderness First Responder -
NOLS
01.2024
Bachelor of Science - Political Science
Arizona State University
12.2023
Skills
- Cash handling
- Customer service
- Conflict resolution
- Attention to detail
- Specialty coffee preparation
- Problem solving
References
References available upon request.
Timeline
Keyholder/Lead Barista
The Molecule Effect
08.2024 - Current
Barista
Buzz Café
05.2024 - 08.2024
Crew
Cheba Hut
08.2023 - 04.2024
Barista
Starbucks
08.2021 - 08.2022
Customer Service Manager
Corry's Fine Drycleaning
10.2019 - 04.2020
Wilderness First Responder -
NOLS
Bachelor of Science - Political Science
Arizona State University
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