Kayla Hoffman
Denver,CO
Summary
Recent MBA graduate eager to leverage gained knowledge in logistics management and business operations to streamline and promote organizational efficiency and performance. Strategic and forward-thinking veteran with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relations Coordinator
Granite Properties
11.2020 - 02.2021
- Managed buildings' security and access systems by issuing customers, vendors, and employees building access. Ensured proper credentialing and handling for over 2,000 access cards.
- Developed strategies to increase customer satisfaction by making continual improvements to building accomodations, amenities and other building programs. Planned building events to increase customer satisfaction and encourage customer lease renewals.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Resolved customer issues and escalations with efficiency and diplomacy.
- Maintained approximately 40 customer files with updated leasing contracts, records of customer interactions, customer notes, and other leasing and contract updates.
- Reviewed customer and vendor accounts payable and accounts receivable through NEXUS and SNAP PAY.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Completed month-end closings with journal entries and reconciling accounts.
- Tracked expenditures and prepared reports for records and management review in accordance with quarterly, and yearly budget reviews.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Produced and implemented customer satisfaction survey program.
Associate Mediator and Administrative Intern
Quallo Mediation
06.2020 - 02.2021
- Used mediation techniques to facilitate communication between disputants, to further parties understanding of different perspectives and to guide parties toward mutual agreement.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Coordinated marketing endeavors across various social media platforms to promote Quallo Mediation Classes.
- Assisted with technical programs like Moodle, Canva, and Hootsuite for Quallo Mediation Classes.
- Assisted students through class enrollment.
- Suggested process improvements to make administrative processes and procedures more streamlined.
Solar Sales Consultant
SolarCity
06.2016 - 11.2018
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Prepared analyses of customer's current and projected electrical usage, to produce quotes, proposals and contracts as part of sales process.
- Organically generated customer leads through scheduling and attending various vendor expo events.
- Followed-up with warm prospects from lead generation team to deepen connections and convert leads.
- Managed customer solar projects via salesforce from lead generation through solar installation and beyond with over 200 customers in CRM pipeline at any given time.
- Proven ability to learn quickly and adapt to changing situations.
Aviation Administrationman
United States Navy
02.2012 - 02.2016
- Scheduled aircraft inspections and issued work orders per Naval PMS (Planned Maintenance System)
- Led diverse 7 person work center in AIMD/IM-1 (Aviation Intermediate Maintenance Department)
- Managed aircraft carriers Air Department, Sit-Rep reports while deployed.
- Worked under V-2 Launch and Recovery Division officer to maintain logs, records, and logistics program to maintain operation and maintenance of aircraft carrier launch and landing gear systems.
- Coordinated with oncoming air wing during carrier operations to order and procure necessary materials and parts for aircraft maintenance.
- Compiled data on aircraft system reliability trends.
- Managed libraries of technical publications and reports for carrier launch and recovery systems to ensure compliances with new directives and reports.
- Performed routine administrative tasks such as filing and preparing reports and correspondence.
- Worked effectively in fast-paced environments.
Education
MBA - Logistics
University of Denver
Denver, CO08.2023
Bachelor of Arts - International Studies
University of Colorado Denver
Aurora, CO12.2019
Skills
- Management and Leadership Skills
- Sales
- Administrative Processing and Management
- Managing Operations and Efficiency
- Materials Coordination
- Quality Control Analysis
- Dispute Resolution
- Analytical Thinking
- Resource Coordination
- Promotional Planning
- Accounting Principles Knowledge
- Data Collection Management
Accomplishments
- Recipient of top SolarCity Salesperson Award. #1 Sales volume in Colorado and Western Region for 2nd Quarter in 2017. Awarded trip to San Diego California.
- Nominated and awarded Petty Officer of the Quarter (acknowledging exceptional performance of duties and quality of work amongst 1600 applicants for recognition.)
- Supervised team of 7 staff members within a military work-center.
Certification
Mediation Certification from the University of Colorado Denver.
Timeline
Customer Relations Coordinator
Granite Properties
11.2020 - 02.2021
Associate Mediator and Administrative Intern
Quallo Mediation
06.2020 - 02.2021
Solar Sales Consultant
SolarCity
06.2016 - 11.2018
Aviation Administrationman
United States Navy
02.2012 - 02.2016
MBA - Logistics
University of Denver
Bachelor of Arts - International Studies
University of Colorado Denver
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