Melena Gonzales
Commerce City
Summary
Results-driven administrative professional with over 7 years of experience supporting high-level executives. Possesses 9+ years of customer service expertise, adept at addressing diverse customer needs. Demonstrates a proven ability to deliver exceptional service in fast-paced settings, with strong attention to detail and decision-making skills. Self-motivated and effective in both independent and team-oriented environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relations Coordinator
Granite Properties
Greenwood Village
02.2023 - Current
- Coordinated tenant onboarding, move-ins, move-outs, and lease administration, ensuring accurate maintenance of customer, vendor, and property records.
- Planned and executed tenant engagement programs, including appreciation events, holiday celebrations, wellness initiatives, blood drives, e-waste recycling events, and community-building activities.
- Designed and distributed tenant communications, newsletters, digital signage, announcements, and marketing materials using Mailchimp and Canva to increase tenant engagement.
- Planned and executed vendor appreciation events, customer giveaways, promotional campaigns, and special property events to foster tenant relationships.
- Managed daily operations for multiple commercial office properties, including parking administration, billing verification, variance reporting, utility benchmarking, and work order management.
- Maintained customer contact databases, onboarding materials, operational procedures, and property management documentation.
- Managed mailroom operations, shipping and receiving, office supply procurement, and office equipment maintenance.
- Administered vendor compliance programs, including Certificates of Insurance (COIs), contract documentation, and regulatory recordkeeping.
- Oversaw building access control systems, security procedures, life-safety programs, fire drills, and emergency preparedness initiatives.
- Conducted building inspections and coordinated maintenance activities to ensure operational efficiency and tenant satisfaction.
- Maintained conference room reservations and provided technical support for meetings and tenant events.
- Collaborated with accounting teams on accounts receivable and payable processes, invoice management, bill-backs, coding, expense reconciliation, and budget tracking.
- Supported rent increase notifications, lease reviews, financial reporting, and property administration functions across multiple buildings.
- Coordinated food service programs, food truck scheduling, vendor communications, and tenant amenities.
- Participated in leadership meetings, cross-functional initiatives, and professional development programs to support continuous improvement and operational excellence.
Server
Texas Roadhouse
Brighton
02.2020 - Current
- Completed formal training from top 10 Texas Roadhouse training coordinators.
- Obtained certification for eTips on premise 3.0 and alcohol vendor training
- Executed daily menu presentation and shared distinguished knowledge of different hand cut steaks, prime rib, and other gourmet menu items
- Leveraged detailed menu knowledge to drive sales through effective suggestive selling
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Provided focused attention to each guest, ensuring exceptional customer service consistently
- Anticipated and fulfilled any guest needs, requests, or inquiries
- Organized customer orders using a personal system to enhance service delivery
- Contributed to the grand opening of the restaurant at the new location.
Executive Assistant
Calaway Sprinklers
Dacono
03.2020 - 02.2023
- Maintained scheduling for CEO and employees, ensuring seamless calendar management and conflict resolution.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Adhered to all administrative work including scheduling clients, answering phone calls, processing invoices.
- Used advanced software to prepare documents, reports and presentations.
- Planned and coordinated company events and team activities, enhancing employee engagement and collaboration.
- Prepared and processed accounts payable and receivable while resolving any issues and discrepancies.
- Coordinated advertising strategies with marketing team while updating and developing the official website.
Server
Buffalo Wild Wings, Grand Junction, CO
Brighton
05.2018 - 02.2020
- Delivered outstanding customer service, exceeding guest expectations to enhance satisfaction
- Greeted customers promptly, assessing their needs to ensure efficient service
- Resolved customer inquiries and complaints swiftly and empathetically, fostering a positive experience
- Operated a cash register for cash, check and credit card transactions with accuracy while entering in orders precisely and without any errors
- Worked in fast-paced environment, collaborating with team members and assisting customers effectively.
- Maintained cleanliness and presentation of stock room and production floor
Mailroom Administrator
POA’S, Employers Edge
Thornton
04.2018 - 12.2018
- Sorted and filed mail under strict deadlines, ensuring timely dispatch of important documents, including claims.
- Picked up large bundles of mail everyday generally 4-6 cartons full and dropped off mail on a timely manner
- Managed sensitive documents containing confidential information, maintaining privacy and security standards.
- Ensured accuracy in data entry, copying, and filing tasks.
- Assisted with projects by processing power of attorney forms, contributing to workflow efficiency.
- Demonstrated understanding of faxing processes and professional communication skills.
- Required constant contact with state agencies and customers
Administrative Assistant
Precision Industrial Contractors
Brighton
05.2017 - 04.2018
- Answered and managed incoming and outgoing calls, ensuring accurate message recording for effective communication
- Answered telephone inquiries from clients, vendors and the public
- Welcomed visitors, including VIPs, vendors, and interview candidates, enhancing the company's professional image
- Delivered clerical support to employees, streamlining tasks like copying, faxing, and file management
- Processed accounts receivable and accounts payable
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Processed credit card reconciliations for employees and time cards
- Demonstrated advanced knowledge of Ferrell's operations and procedures.
Education
Bachelors degree - Business Administration, Management
Colorado Mesa University
Grand Junction, CO01-2019
Skills
Software and Systems
- Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Experienced with Angus Systems, Certax, and OPERA Property Management System
- Dynamics GP proficiency
- Canva design skills
- Customer relationship management
- Event planning
- Tenant onboarding processes
- Cross-functional collaboration
- Conflict resolution
- Time management
- Attention to detail
- Team building
- Knowledgeable in Apple (macOS/iOS) and Windows operating systems
- Familiar with Ferrell operational and administrative systems
Professional Competencies
- Payroll and budgeting
- Client relationship management
- Office management
- Accounts administration
- Quality assurance
- Effective communication skills
- Organizational skills
- Results-driven professional
Certification
- The Design, Operation, and Maintenance of Building Systems, Part II (RPA Designation In Progress)
Timeline
Customer Relations Coordinator
Granite Properties
02.2023 - Current
Executive Assistant
Calaway Sprinklers
03.2020 - 02.2023
Server
Texas Roadhouse
02.2020 - Current
Server
Buffalo Wild Wings, Grand Junction, CO
05.2018 - 02.2020
Mailroom Administrator
POA’S, Employers Edge
04.2018 - 12.2018
Administrative Assistant
Precision Industrial Contractors
05.2017 - 04.2018
Bachelors degree - Business Administration, Management
Colorado Mesa University