Kayla Glover
Lakewood
Summary
Dynamic professional with a proven track record at FirstBank, excelling in stakeholder communication and project planning. Developed impactful training programs that enhanced employee engagement and skills. Adept at needs analysis and performance evaluation, driving strategic initiatives that align with business goals and foster team collaboration.
Overview
14
14
years of professional experience
Work History
Loan Training Specialist
FirstBank
Lakewood
03.2022 - Current
- Developed and facilitated learning programs that improved employee skills and engagement.
- Partnered with cross-functional stakeholders to gather requirements, align project objectives, and deliver solutions that meet business and strategic goals.
- Communicated regularly with stakeholders across the organization regarding training schedules and policy updates to ensure alignment.
- Coordinated meeting logistics, prepared agendas and executive materials, and maintained accurate project records to streamline project execution.
Barista Trainer
Starbucks
Lakewood
04.2017 - Current
- Led on-site training sessions for baristas, enhancing skills in brewing techniques and customer service etiquette.
- Monitored coffee industry trends to update training content, ensuring relevance and engagement.
- Delivered prompt and professional responses to customer inquiries, fostering positive customer experiences.
Consumer Loan Processor
FirstBank
Lakewood
04.2021 - 03.2022
- Verified compliance with federal, state, and local regulations in consumer lending practices to mitigate risks.
- Executed data entry for consumer loan processing, ensuring accuracy and efficiency.
- Updated knowledge of laws, regulations, products, and services related to consumer loans to support informed decision-making.
Floor Manager
Casa Bonita Denver
Lakewood
03.2012 - 06.2015
- Assigned tasks to staff, monitored performance, and provided feedback to enhance service quality. Organized staff schedules to ensure optimal coverage during peak hours.
- Maintained a high level of customer service throughout the restaurant by problem-solving and creating quality experiences for hundreds of customers daily.
- Developed weekly reports on staffing requirements and sales results to inform management decisions.
- Evaluated operational data, including guest counts and sales figures, to pinpoint improvement areas and identify potential cost savings.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Colorado Technical University
07.2026
Bachelor's degree - Elementary Education and Teaching
Metropolitan State University of Denver
12.2019
Skills
- Project planning and development
- Needs analysis
- Risk management
- Data review
- Performance evaluation
- Team collaboration
- Stakeholder communication
Timeline
Loan Training Specialist
FirstBank
03.2022 - Current
Consumer Loan Processor
FirstBank
04.2021 - 03.2022
Barista Trainer
Starbucks
04.2017 - Current
Floor Manager
Casa Bonita Denver
03.2012 - 06.2015
Bachelor of Business Administration - BBA - Business Administration and Management, General
Colorado Technical University
Bachelor's degree - Elementary Education and Teaching
Metropolitan State University of Denver