Ashley D. Baker
Castle Rock
Summary
Dynamic and results-driven professional with a strong foundation in administration, leadership, and cross-industry expertise spanning healthcare and finance. Recognized for exceptional communication, organizational, and analytical skills, and committed to fostering trust and excellence in every professional interaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Coordinator & Training Specialist
RefiJet
Denver
03.2022 - 08.2024
- Managed the end-to-end vehicle refinancing process from application to closing, serving as the primary liaison between clients, loan officers, and underwriters to ensure accuracy, compliance, and timely funding. Coordinated loan documentation, verified financial data, and streamlined communication between departments to enhance efficiency, client satisfaction, and meet strict funding and closing deadlines.
- Developed and led company training initiatives, creating instructional materials, and onboarding programs to improve team performance and consistency.
- Pioneered the implementation and training of the LongPen electronic signing process.
- Ensured regulatory compliance and maintained precise, audit-ready records for all transactions.
- Collaborated directly with BMW Financial Services under an exclusive partnership to deliver premium client experiences.
- Recognized for leadership, innovation, and technical proficiency in loan systems and training development.
Client Care Coordinator & Marketing Specialist
Amber Personal Care
Greenwood Village
09.2021 - 09.2022
- As Client Care Coordinator and Marketing Specialist, I managed all aspects of client and caregiver operations to ensure consistent, high-quality care. I conducted detailed intake assessments to determine appropriate levels of service, coordinated schedules, and oversaw recruitment, onboarding, and supervision of caregivers. Additionally, I led training programs, performed supervisory visits, and developed targeted marketing strategies through social media and partnerships with hospitals, rehabilitation centers, and residential living communities.
CNA / Patient Coordinator
InSight Surgery Center
Lone Tree
03.2020 - 09.2021
- Assisted with pre-operative and post-anesthesia care for cosmetic and ocular procedures.
- Coordinated patient scheduling, assembled and maintained medical charts, and ensured documentation met regulatory standards.
- Managed billing processes and insurance verification to streamline workflow and compliance.
- Supported surgeons by transcribing and organizing operative reports and dictations.
Administrator / Activities Director
Assured Assisted Living
Castle Rock
02.2016 - 02.2018
- As Administrator and Activities Director, I managed day-to-day operations for a memory care facility, ensuring compliance, safety, and compassionate care. I supervised staff, reviewed physician orders, and documented resident progress, medications, and treatment plans. In addition, I developed and led one-on-one and group activities to promote memory stimulation, exercise, and companionship, enhancing residents’ quality of life and overall well-being.
Caregiver / Personal Assistant
State of Oregon Senior and Disability Services
Eugene
12.2012 - 02.2016
- Provided long-term in-home care for an individual with advanced Alzheimer’s dementia, managing all aspects of daily living including hygiene, ambulation, meals, medication, and medical appointments. Maintained accurate financial and care records while fostering companionship, safety, and emotional stability through over 230 monthly hours of dedicated one-on-one support.
Tier 3 Technical Support Specialist (Apple Contract)
TRG Customer Solutions
Bend
09.2010 - 08.2012
- Served as a Tier 3 Apple Technical Support Specialist through TRG’s outsourced service division, providing advanced troubleshooting and customer support for Apple devices including Macs, iPhones, iPads, and iPods.
- Delivered expert-level resolutions for complex hardware and software issues
- Collaborated with leadership to train and onboard new team members
- Consistently ranked among top-performing specialists, earning multiple and recognition for professionalism, client feedback excellence, and leadership within the support team.
Education
Some College (No Degree) -
South Denver School of Nursing Arts
Centennial, COSome College (No Degree) -
Emily Griffith Technical College
Denver, COSome College (No Degree) -
Lane Community College
Eugene, ORSome College (No Degree) -
Huntington Beach High School
Huntington Beach, CASkills
- Leadership and management
- Training development and onboarding
- Loan processing software
- E-Notary & RON platforms
- Microsoft Office Suite
- Google Workspace
- Client management systems
- Apple systems
- HIPAA compliance
- Medical terminology
- Data entry and documentation
- Social media marketing
- Scheduling and time management
- Loan processing
- Underwriting guidelines
- Proficient with LexisNexis
Certification
• Notary Public – State of Colorado – ID: 20224042213
• Remote Online Notary (RON) Certified
• Current E&O insurance policy
• Certified Nursing Assistant (CNA) – NA.00773501
• Assisted Living Administrator License
• Qualified Medication Administration Personnel (QMAP)
• CPR & First Aid & Basic Life Support (BLS) Certified
• Remote Online Notary (RON) Certified
• Current E&O insurance policy
• Certified Nursing Assistant (CNA) – NA.00773501
• Assisted Living Administrator License
• Qualified Medication Administration Personnel (QMAP)
• CPR & First Aid & Basic Life Support (BLS) Certified
Affiliations
Alzheimer’s Association – Colorado Chapter — Member since February 2016
Timeline
Loan Coordinator & Training Specialist
RefiJet
03.2022 - 08.2024
Client Care Coordinator & Marketing Specialist
Amber Personal Care
09.2021 - 09.2022
CNA / Patient Coordinator
InSight Surgery Center
03.2020 - 09.2021
Administrator / Activities Director
Assured Assisted Living
02.2016 - 02.2018
Caregiver / Personal Assistant
State of Oregon Senior and Disability Services
12.2012 - 02.2016
Tier 3 Technical Support Specialist (Apple Contract)
TRG Customer Solutions
09.2010 - 08.2012
Some College (No Degree) -
South Denver School of Nursing Arts
Some College (No Degree) -
Emily Griffith Technical College
Some College (No Degree) -
Lane Community College
Some College (No Degree) -
Huntington Beach High School