Katie JOhnston
Pueblo
Summary
Dynamic and engaging professional with a proven track record at Cave Of The Winds Mountain Park, excelling in customer engagement and safety protocols. Adept at event coordination and problem-solving, I consistently enhance guest experiences while fostering team collaboration. Passionate about delivering exceptional service and creating memorable moments for clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tour Guide
Cave Of The Winds Mountain Park
Colorado Springs
12.2022 - 10.2023
- Conducted daily tours for groups of up to 30, sharing engaging historical insights.
- Explained safety protocols prior to each tour to ensure guest well-being.
- Answered tourist inquiries with local insights and tailored recommendations.
- Collaborated with team members to enhance tour routes and overall experiences.
- Maintained organization and cleanliness of all tour equipment and materials.
- Demonstrated enthusiasm and a positive attitude during guest interactions.
PART-TIME Catering Specialist
Circle M Crawfish
Big Sandy
05.2016 - 12.2022
- Coordinated logistics and catering details for diverse client events.
- Managed inventory of food supplies and equipment to ensure availability.
- Collaborated with vendors to secure high-quality ingredients and materials.
- Trained staff on food service protocols and customer interaction standards.
- Oversaw setup and breakdown of events to maximize operational efficiency.
- Ensured compliance with health and safety regulations during food preparation.
- Created visually appealing buffet displays and food presentations for events.
Head Bartender
The Magic Time Machine
Dallas
01.2020 - 01.2022
- Streamlined inventory management and ordered supplies to ensure bar readiness.
- Trained new staff on bartending techniques and service excellence standards.
- Crafted signature cocktails with fresh ingredients, emphasizing innovative methods.
- Ensured bar cleanliness and compliance with health regulations.
- Developed seasonal drink menus that highlighted local flavors and trends.
- Accurately processed cash transactions and payments during shifts.
- Resolved customer complaints professionally, adhering to company policies.
- Organized staff schedules, accommodating vacation requests and sick days.
Server/Bartender/Shift Manager
Mercados Mexican Restuarant
Tyler
03.2017 - 12.2019
- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely meal preparation and accuracy.
- Handled customer complaints to improve guest experience and satisfaction.
- Promoted desserts, appetizers, and specialty drinks to increase sales volume.
- Communicated effectively with kitchen staff regarding allergies or special requests.
- Maintained cleanliness of dining area by sweeping, mopping, and vacuuming.
- Arranged place settings with clean linens and tableware for incoming guests.
- Enforced age restrictions for alcohol consumption by verifying identification.
Education
Associate of Arts - Theatre/Communications
Tyler Junior College
Tyler, TX12-2018
Skills
- Safety protocols
- Customer engagement
- Equipment management
- Event coordination
- Effective communication
- Problem solving
- Customer service
- Conflict resolution
- Team collaboration
- Time management
Certification
- Colorado Food Handler Certification - 360 Training
- RVP (Responsible Vendor Program) Certification - 360 Training
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Tour Guide
Cave Of The Winds Mountain Park
12.2022 - 10.2023
Head Bartender
The Magic Time Machine
01.2020 - 01.2022
Server/Bartender/Shift Manager
Mercados Mexican Restuarant
03.2017 - 12.2019
PART-TIME Catering Specialist
Circle M Crawfish
05.2016 - 12.2022
Associate of Arts - Theatre/Communications
Tyler Junior College
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