Samantha Baumert
Rifle
Summary
Seasoned hospitality worker with a robust background in delivering informative, engaging tours to diverse groups. Skilled at fostering memorable experiences through deep knowledge of local history and landmarks. Strengths include strong communication skills, adaptability to varied group sizes and interests, and ability to handle unexpected situations calmly and effectively. Previous roles have demonstrated significant increase in visitor satisfaction scores and repeat clientele.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tour Guide
Glenwood Caverns adventure park
Glenwood Springs
06.2025 - Current
- Found ways to teach people facts about the location while also being entertaining allowing people to enjoy their time while they learn.
- Ensured visitor safety by monitoring paths and maintaining equipment.
- Engaged guests with storytelling to enhance their experience at the park.
Ice Rink Attendant
City of Glenwood Springs
Glenwood Springs
10.2023 - Current
- Provided customer service by assisting guests with their needs, questions and any information needed efficiently.
- Collaborated well with coworkers providing an efficient and community building work space.
- Followed safety protocols and procedures as provided to maintain a secure environment for guests and staff.
Sales Associate
High country gems
Glenwood Springs
06.2024 - 09.2024
- Demonstrated time management skills by efficiently handling multiple tasks simultaneously during busy periods.
- Built more professional conduct and communication in the work place.
- Maintained a clean and organized work environment to enhance the shopping experience for customers.
Education
High school diploma -
Glenwood Springs High School
Glenwood Springs, CO02.2026
Skills
- Experience with children
- Customer service
- Communication skills
- Conflict management
- Guest services
- Cash handling
- Team collaboration
- Time management
- Safety protocols
- Conflict resolution
- Group oversight
Certification
- Driver's License
- CPR Certification
Timeline
Tour Guide
Glenwood Caverns adventure park
06.2025 - Current
Sales Associate
High country gems
06.2024 - 09.2024
Ice Rink Attendant
City of Glenwood Springs
10.2023 - Current
High school diploma -
Glenwood Springs High School