Juan Sebastián González Chaves
Bogotá,DC
Summary
Versatile architect, eager to bring his design expertise and innovative approach to the architectural field in the United States, leveraging his substantial experience in project management and customer service to add value to his future workplace.
A proactive and detail-oriented Architect from Pontificia Universidad Javeriana, with the ability to lead, delegate tasks, and supervise functions efficiently. Skilled in designing and creating spaces with the capacity to adapt autonomously to varying environments. Adept at working across different areas with a keen aptitude for both design and construction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Carrier Ops Representative
RPM Logistics
03.2022 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Developed strong relationships with clients, providing excellent customer service and support.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
Carrier Sales Representative
RPM Logistics
01.2022 - 03.2022
- Closed B2B sale agreements, contributing to annual revenue growth exceeding USD 150,000
- Successfully closed deals with international clients, averaging 1.000 deals and expanding company's global presence
- Maintained high engagement by handling 250 daily calls, resulting in 30% increase in customer retention rates.
- Cultivated carrier relationships, closing average of 70 deals per month and contributing to consistent business expansion.
Architectural Designer & Project Management Assistant
CONSTRUCTORA MMVR
06.2021 - 10.2021
- Assisted in design and construction areas, providing graphic design representations and planimetry
- Handled post-sales representation effectively.
- Worked closely with multi-disciplinary team to design residential and commercial projects in Bogota.
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during building process.
- Improved overall project outcomes by utilizing advanced software tools for 3D modeling, rendering, and virtual reality presentations.
- Created graphic renderings and models using Revit and SketchUp.
- Coordinated all architectural construction documentation and drawings for each phase of fast-track projects.
- Optimized space planning solutions for various projects types including residential, commercial, and institutional facilities.
- Collaborated with multidisciplinary teams to create functional, efficient, and visually appealing spaces for clients.
Customer Service Advisor
Teleperformance - Doordash Campaign
02.2021 - 06.2021
- Provided exemplary service advising for Doordash delivery service representatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained 5-10 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Junior Architect
AIR WORLD INVERSIONES Y SERVICIOS S.A.S
03.2020 - 01.2021
- Led design initiatives and supervised remodeling projects
- Specialized in furniture design for architectural spaces and provided graphic representations of designs and constructions.
- Designed and drafted project blueprints.
- Developed innovative design concepts, contributing to successful architectural projects.
- Participated in client meetings, presenting design ideas and addressing feedback effectively.
- Conducted regular site visits, monitoring construction progress and ensuring adherence to design specifications.
- Utilized SketchUp to complete designs, model renderings and specification details.
- Consistently met deadlines while managing multiple projects simultaneously through effective time management skills.
Intern
ARCOS DORADOS COLOMBIA
01.2019 - 07.2019
- Engaged in project management with focus on graphic design representation and planimetry.
- Developed 3D renderings and presentation materials for client meetings, aiding in visualization of proposed designs.
- Assisted in development of design concepts, translating client requirements into functional and aesthetically pleasing spaces.
- Researched building materials and products, staying informed on industry trends to make informed recommendations during design process.
- Supported senior architects in schematic design phase, refining ideas through sketches and digital models.
- Collaborated with project teams for successful completion of complex architectural projects on time and within budget.
Education
Bachelor of Architecture -
Pontificia Universidad Javeriana
Bogotá, Colombia01.2020
High School Diploma -
Liceo Boston
Bogotá, Colombia01.2013
Skills
- Design Software: SketchUp, Illustrator, Photoshop, ArchiCAD, AutoCAD, 3D Max, Rhino, Indesign, Revit, VRay, Office Suite, Final Cut
- 3D Modeling Expertise
- Project Management
- Team Collaboration
- Client Communication Abilities
- Interior Design Integration
Certification
- Diploma in BIM Architectural and Structural Design, Naska Digital, 2021
- Certification by Autodesk, 2021
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Carrier Ops Representative
RPM Logistics
03.2022 - Current
Carrier Sales Representative
RPM Logistics
01.2022 - 03.2022
Architectural Designer & Project Management Assistant
CONSTRUCTORA MMVR
06.2021 - 10.2021
Customer Service Advisor
Teleperformance - Doordash Campaign
02.2021 - 06.2021
Junior Architect
AIR WORLD INVERSIONES Y SERVICIOS S.A.S
03.2020 - 01.2021
Intern
ARCOS DORADOS COLOMBIA
01.2019 - 07.2019
Bachelor of Architecture -
Pontificia Universidad Javeriana
High School Diploma -
Liceo Boston
- Diploma in BIM Architectural and Structural Design, Naska Digital, 2021
- Certification by Autodesk, 2021
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