Juan Diego Bernal
Customer Service Representative
Bogotá,DC
Summary
Dynamic bilingual customer service professional with proven success at Contact Point 360, enhancing client retention through exceptional support. Skilled in managing high-volume calls and adept at multi-tasking under pressure, I excel in resolving complex issues and fostering positive customer relationships, leveraging my fast typing skills and product knowledge to drive satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Agent
Contact Point 360
Bogotá, Bogota D.C.
02.2023 - 05.2025
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Participated in cross-functional teams to develop innovative solutions for ongoing challenges within the industry.
- Streamlined communication processes for better efficiency, resulting in faster response times and higher customer satisfaction rates.
- High multi-tasking skills, being able to complete chat and voice interactions in no more than 5 minutes
Bilingual Customer Service Agent
Sitel
Bogotá, Bogota D.C.
06.2021 - 12.2022
- Received recognition for outstanding performance in effectively managing high-volume calls during peak hours.
- Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
- Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Education
High School Diploma -
Guillermo Cano Izasa
Bogotá, Colombia 05.2001 -
Skills
Call center experience
Fluent bilingualism
Upselling strategies
Fast Typing skills
[Language] translation
Product knowledge
Multi-tasking
Good working under stressful situations
Timeline
Bilingual Customer Service Agent
Contact Point 360
02.2023 - 05.2025
Bilingual Customer Service Agent
Sitel
06.2021 - 12.2022
High School Diploma -
Guillermo Cano Izasa
05.2001 -
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