Juan paez

At Teleperformance, I worked in content moderation, reviewing and analyzing various types of social media content, with a focus on material from Brazil and the United States. My role involved identifying potential risks and preventing inappropriate content from reaching the public by effectively implementing and enforcing Meta's policies. Thanks to my fluency in Portuguese and English, I ensure a high level of accuracy and cultural sensitivity when evaluating content, especially content in U.S. English. Additionally, I collaborate with my team to refine moderation strategies and maintain a safe digital environment. This experience continues to strengthen my attention to detail, adaptability, and ability to handle challenging content responsibly, further enhancing my professional profile in multilingual settings.

• At Accedo, I worked on the AT&T campaign and specialized in driving sales through effective communication and strong product knowledge in Spanish, Portuguese, and English. I consistently exceeded sales targets by using strategic upselling and cross-selling techniques, which resulted in a significant increase in revenue. My role involved not only addressing customer inquiries and resolving issues but also identifying opportunities to offer additional services tailored to their needs. I maintained an in-depth knowledge of AT&T’s product portfolio, which allowed me to provide personalized solutions and maximize customer satisfaction. My trilingual skills significantly contributed to sales performance and supported the overall growth of the team.