Juan paez

At Teleperformance, I currently work in content moderation, reviewing and analyzing various types of content from social networks, with a focus on content originating from Brazil and the United States. My role involves identifying potential risks and preventing inappropriate material from being exposed to children by effectively implementing and enforcing Meta's policies. Leveraging my fluency in Portuguese and English, I ensure a high level of accuracy and cultural sensitivity while evaluating content, particularly in English from the United States. Additionally, I collaborate with my team to refine moderation strategies and maintain a safe digital environment. This experience continues to enhance my attention to detail, adaptability, and ability to manage challenging content responsibly, strengthening my professional profile in multilingual environments.

• At AT&T, I specialized in driving sales through effective communication and product knowledge in Spanish, Portuguese, and English. I consistently exceeded sales targets by utilizing strategic upselling and cross-selling techniques, which resulted in a notable increase in revenue. My role involved not only addressing customer inquiries and resolving issues but also identifying opportunities to offer additional services that met their needs. I maintained a strong understanding of AT&T's product lineup, enabling me to tailor solutions and maximize customer satisfaction. My trilingual capabilities significantly boosted sales performance and supported the overall growth of the team