Jose Sebastian Karpf
Student
Bogotá
Summary
Adept in CRM software and renowned for exceptional customer service, I elevated customer satisfaction significantly at Cashapp by resolving complex issues and leveraging feedback for product improvements. My blend of problem-solving prowess and adaptability coupled with a talent for maintaining composure under pressure consistently enhances team performance and client relations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Support Agent
Cashapp
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Customer Support Agent
Sitel
12.2020 - 03.2021
Customer Support Agent
Sitel
01.2017 - 03.2017
Education
High School Diploma -
Colegio Emilio Valenzuela
Bogotá, Colombia 05.2001 -
Skills
Complaint handling
CRM software
Customer service excellence
Shipping and receiving
Software troubleshooting
Teamwork and collaboration
Remote support
Customer service
Problem-solving
Problem-solving abilities
Multitasking
Friendly and patient
Time management abilities
Adaptability and flexibility
Attention to detail
Playing guitar, singing and gaming
I studied music at EL BOSQUE university and i love playing guitar and listening to music, i spend most of the day singing whenever i can and i also enjoy gaming with my close ones.Aside from this i also love cooking and plan to take cooking lessons in the future.
Timeline
Customer Support Agent
Cashapp
03.2023 - 10.2023
Customer Support Agent
Sitel
12.2020 - 03.2021
Customer Support Agent
Sitel
01.2017 - 03.2017
High School Diploma -
Colegio Emilio Valenzuela
05.2001 -
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