Johnny David II
Pueblo West,CO
Summary
Experienced Supervisor leads team members to complete jobs correctly and efficiently. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Detail-oriented individual with great communication and leadership skills. Proven ability to handle multiple tasks effectively and efficiently. Take a proactive approach to identifying and addressing issues, while focusing on optimizing processes utilizing a teams strengths and objectives. Organized and dependable individual willing to take on added responsibilities to meet goal and exceed while maintaining a positive attitude.
Overview
24
24
years of professional experience
Work History
Field Ops Supervisor
TAK Communications, Inc
Colorado Springs, Pueblo, And Trinidad, Colorado
09.2018 - Current
- Motivate and train employees to maximize team productivity.
- Manage between 30 to 70 techs in Residential, Xfinity Home Security, Comcast Business, Smart Office, Wi-Fi Ready, Heavy Installs, Post wires, and drop buries
- Hold four weekly team meetings, four one-on-ones, multiple coaching's
- NPS, Metrics, Customer Service and support, and Trust Quality Behaviors
- Manage Colorado Springs warehouse, order/ maintain equipment and hardware
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- In the field visits helping technicians with problems that arise and help keep morale up.
- Doing Quality Control checks on all of the technicians
- Give a clear ear and open mind for techs to speak with me, talk through issues or problems they may have
- Train and guid team members to maintain high productivity and performance metrics.
- Help new techs develop a process that works for them to complete jobs in a timely manner and maintain great metrics
- Lead by example
- Use facility search to read plant maps for Pedestal/ tap/ MST locations to guide techs on job
- Manage post wires, heavy installs, and drop bury techs/ teams.
- Oversee daily operations helping ensure smooth workflow and completion of tasks in a timely manner.
Autobody Shop Manager
B&W Autobody Facility
Alamosa, CO
05.2001 - 09.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Prepared work orders for repair/ replacement , gathered signatures and entered into work management system
- Managed and supervised tasks, shop operations, and ten technicians
- Prepared estimates and processed insurance paperwork to negotiate payments
- Optimized scheduling procedures for customer appointments and employees helping improve efficiency in operations.
- Examined damaged vehicles to determine structural and mechanical damage.
- Developed strong relations and partnerships with parts vendors and insurance companies to foster and facilitate productive business dealings.
- Established productivity goals and evaluated KPIs related to profitability, efficiency, and revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Education
Associate of Applied Science - Fisheries Biology/ Aquaculture
Trinidad State Junior College
Alamosa05-2011
Skills
- Goal Oriented
- Employee management
- Decision-making
- Open minded
- Punctual
- Well Rounded
- Operations management
- Warehouse management
- Verbal and written communication
- Coaching/mentoring
- Plant Maps
- Safety Protocols
Timeline
Field Ops Supervisor
TAK Communications, Inc
09.2018 - Current
Autobody Shop Manager
B&W Autobody Facility
05.2001 - 09.2010
Associate of Applied Science - Fisheries Biology/ Aquaculture
Trinidad State Junior College