Dedicated Service Advisor with strong problem-solving skills, consistently enhancing customer satisfaction through effective communication and relationship building.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Service Advisor
Mike Maroone Cadillac GMC
Boulder
2024.01 - 2026.07
Delivered detailed explanations of services and repair options to customers.
Assisted customers with service inquiries and vehicle maintenance, enhancing customer satisfaction.
Resolved customer complaints in an efficient and courteous manner.
Followed up with customers on service completion and recommendations, fostering ongoing relationships.
Recorded customer interactions and service histories to support efficient service delivery.
Service Advisor
MINI of Loveland
Loveland
2018.12 - 2024.01
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Promptly responded to customer inquiries via phone, email or in person.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Dellenbach Cadillac
Ft Collins
2014.11 - 2018.09
Provided detailed explanations of services and repair options to customers.
Ensured timely follow-up with customers regarding service completion and recommendations.
Scheduled service appointments and coordinated technician assignments efficiently.