Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jodi Frost

Greeley

Summary

Dedicated Service Advisor with strong problem-solving skills, consistently enhancing customer satisfaction through effective communication and relationship building.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Service Advisor

Mike Maroone Cadillac GMC
Boulder
2024.01 - 2026.07
  • Delivered detailed explanations of services and repair options to customers.
  • Assisted customers with service inquiries and vehicle maintenance, enhancing customer satisfaction.
  • Resolved customer complaints in an efficient and courteous manner.
  • Followed up with customers on service completion and recommendations, fostering ongoing relationships.
  • Recorded customer interactions and service histories to support efficient service delivery.

Service Advisor

MINI of Loveland
Loveland
2018.12 - 2024.01
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Prepared invoices for services rendered and collected payments from customers.

Service Advisor

Dellenbach Cadillac
Ft Collins
2014.11 - 2018.09
  • Provided detailed explanations of services and repair options to customers.
  • Ensured timely follow-up with customers regarding service completion and recommendations.
  • Scheduled service appointments and coordinated technician assignments efficiently.

Education

High School Diploma -

Faith Baptist School
Longmont, CO
1994-05

Skills

  • Customer relationship management
  • Complaint resolution
  • Service scheduling
  • Invoice preparation
  • Vehicle maintenance
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication

Certification

  • MARK OF EXCELLENCE

Timeline

Service Advisor

Mike Maroone Cadillac GMC
2024.01 - 2026.07

Service Advisor

MINI of Loveland
2018.12 - 2024.01

Service Advisor

Dellenbach Cadillac
2014.11 - 2018.09

High School Diploma -

Faith Baptist School
Jodi Frost