Ashley Philip-Neri
Denver
Summary
Friendly Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Creative Marketing Producer known for high productivity and efficient task completion. Skilled in content creation, digital marketing strategies, and brand development. Excel in communication, teamwork, and adaptability to ensure projects meet and exceed objectives.
Overview
7
7
years of professional experience
Work History
Service Advisor
Autotrends Body Shop
Fort Collins
04.2024 - Current
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collected deposits or payments and arranged for billing.
Content Creator Consultant
Lifetime Home Remodeling
Denver
01.2025 - 04.2026
- Developed engaging content for social media platforms to enhance brand visibility.
- Collaborated with designers to create visually appealing marketing materials.
- Researched home remodeling trends to inform content strategy and direction.
- Managed content calendar to ensure timely delivery of all marketing initiatives.
- Curated content for social media platforms.
- Planned, produced and edited video projects to maximize engagement.
- Posted useful, creative and timely content on social media, blog and website.
- Proposed creative ideas to engage followers with different content types and formats.
- Developed engaging content for various social media platforms.
- Created and scheduled posts to maintain consistent online presence.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Server/Corporate Event Coordinator
PuttShack
Denver
04.2023 - 07.2024
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Attended and participated in industry events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Tax Preparer
Tax Guard LLC
Broomfield
09.2022 - 02.2023
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Represented clients under audit before IRS to prove compliance with federal tax laws.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
Energy Consultant
VITL
Denver
03.2022 - 10.2022
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
- Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.
- Traveled in assigned service territory to meet client needs.
Lead Server
Tom's Watch Bar
Denver
06.2021 - 06.2022
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Trained new servers on menu items and restaurant standards.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
Platinum Sales
TopGolf
Thornton
07.2019 - 09.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Bottle Service Waitress
Beta Night Club
Denver
05.2021 - 08.2021
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
Hostess
Lodos
Westminster
03.2021 - 06.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Set up and decorated menu marketing boards with current meal and drink specials.
Amazon Shopper
Amazon
Denver
11.2020 - 04.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Chose top-quality items to fulfill over 20 daily customer orders.
- Worked quickly to pack orders efficiently.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to provide products or supplies.
Education
High School Diploma -
Pomona High School
Arvada, CO05.2017
Some College (No Degree) - Pastry Chef
Auguste Escoffier School of Culinary Arts
Boulder, COSkills
- Table setting arrangements
- Buffet setup and takedown
- Menu memorization
- Liquor, wine and food service
- Effective customer upselling
- Relationship management
- Dining customer service
- Content creation
- Social media management
- Video editing
- Customer relationship management
- Client relationship building
- Problem solving
- Content editing
- Video content creation
- Idea generation
- Content scheduling
- On camera presence & commercial acting
- Video production & brand marketing
References
References available upon request.
Timeline
Content Creator Consultant
Lifetime Home Remodeling
01.2025 - 04.2026
Service Advisor
Autotrends Body Shop
04.2024 - Current
Server/Corporate Event Coordinator
PuttShack
04.2023 - 07.2024
Tax Preparer
Tax Guard LLC
09.2022 - 02.2023
Energy Consultant
VITL
03.2022 - 10.2022
Lead Server
Tom's Watch Bar
06.2021 - 06.2022
Bottle Service Waitress
Beta Night Club
05.2021 - 08.2021
Hostess
Lodos
03.2021 - 06.2021
Amazon Shopper
Amazon
11.2020 - 04.2021
Platinum Sales
TopGolf
07.2019 - 09.2021
High School Diploma -
Pomona High School
Some College (No Degree) - Pastry Chef
Auguste Escoffier School of Culinary Arts