Jennifer Casas
Colorado Springs
Summary
Dynamic Front Desk Receptionist with a proven track record at Academy Kids Dental, Vision and Orthodontics. Expert in payment processing and appointment scheduling, enhancing customer satisfaction through effective communication and organization. Recognized for cultivating positive guest engagement and maintaining a pristine reception area, ensuring a welcoming environment for all visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Academy Kids Dental, Vision,
Colorado Springs
03.2024 - Current
Front Desk Receptionist
Academy Kids Dental, Vision and Orthodontics
Colorado Springs
03.2024 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with scheduling appointments for clients and visitors.
- Maintained a clean and organized reception area to uphold company image.
Restaurant Server
New Day Cafe
09.2022 - 03.2024
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Lead Server
Atria Senior Living
07.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Lead Server
Carillon At Belleview Station
06.2019 - 08.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Education
High School Diploma -
Overland High School
Aurora, CO05.2020
Skills
- Customer Satisfaction
- Organization
- Guest service
- Cash Handling
- Guest Engagement
- Payment processing
- Multi-line telephone
- Appointment scheduling
- Administrative support
- Document management
- Office organization
- High-volume dining
Languages
5,5
Skills
Certification
- CPR Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Academy Kids Dental, Vision,
03.2024 - Current
Front Desk Receptionist
Academy Kids Dental, Vision and Orthodontics
03.2024 - Current
Restaurant Server
New Day Cafe
09.2022 - 03.2024
Lead Server
Atria Senior Living
07.2021 - 10.2022
Lead Server
Carillon At Belleview Station
06.2019 - 08.2021
High School Diploma -
Overland High School
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