Abby Gunia
Loveland
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Technologically savvy from working with numerous different forms of computer systems and platforms. Experience in answering the phone and scheduling.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Elements Massage
09.2022 - Current
- Promoted to Front Desk Lead May 2023 which included training new employees, interviewing, managing client account, and filed important documents.
- Managed staff duties every week.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- (WMA- Wellness Membership Advisor) Sell monthly membership to clients to ensure clients get the wellness journey they deserve.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Key holder and cash handling.
FRONT DESK RECEPTIONIST
Massage Heights
09.2020 - 06.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Processed payments and updated accounts to reflect balance changes.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Answered office phone and emails to schedule appointments, forward information and complete scheduling.
- Worked with office manager to attain operational goals.
- Managed more than 50 incoming calls per day.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
CUSTOMER SERVICE
Francesca's
10.2019 - 09.2020
- Recommended products to customers to meet current needs or resolve specific concerns.
- Greeted each client and asked questions to determine fashion needs.
- Had both the duties of cashier and stylist.
- Made sure the boutique was clean and organized.
- Completed daily tasks assigned.
- Answer the phone.
- Use computer to navigate the store cashiering systems, special order systems, and item lookup.
BOOKSELLER, Barnes And Noble
01.2018 - 05.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted in ringing up sales at registers and bagging merchandise.
- Helped customers by answering questions and locating merchandise.
- Followed all company policies, rules, and procedures to promote company goals and ensure safety.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
- Used computer register system to ring up customer purchases, process payments and issue receipts.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Answer the phone and answered customers questions and concerns in products.
- Call customers to let them know they're products have been shipped and ready to be picked up.
CUSTOMER SERVICE
Uniform Destination
01.2017 - 06.2017
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Was in charge of the store key.
- Opened and closed the store.
- Some days worked by myself.
- Restocked and cleaned the store.
- Answered the phone.
- Used an computer system that also was an register.
- Create special orders for the customers specific needs.
- Followed daily chore list to keep the store up to date.
- Stocked and restocked shelves.
- In charge of cash drawer balances.
ASSISTANT
Happy Tails Dog Grooming
03.2014 - 10.2014
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
- Organized customers cards on appointment day.
- Cleaned shop with vacuuming, mopping, disinfecting, taking the trash out, and cleaning the cages.
- Doing the laundry included washing the dirty towels and folding them.
- Answering phone calls and scheduling appointments.
Education
Associate of Arts - Foods, Nutrition, And Wellness Studies
Front Range Community College
Westminster, COCompleted a - undefined
Of college my junior year of high school.Coursework included community service, skills in the field, and professional training in Certified Nurse Aide (CNA) and First Aid. - undefined
High School Diploma - undefined
Loveland High School
Loveland, CO05.2018
Medical Career Exploration With Nurse Aid Training - undefined
Front Range Community College
Westminster, CO05.2017
Skills
- Inbound and outbound calling
- Promotional support
- High-energy attitude
- Organizational strengths
- Customer service
- Technologically savvy
- Ad
- Balance
- Budgets
- Cash register
- Cashiering
- Cashier
- CNA
- Client
- Customer satisfaction
- Customer service
- Fashion
- First Aid
- Focus
- Functional
- Office
- Office manager
- Organizing
- Organizational
- Policies
- Pricing
- Processes
- Safety
- Sales
- Scheduling
- Phone
Certification
- First Aid/CPR
- Qualified on CPR and First Aid Dementia Care
- Certified Aspen House: Volunteering Involved in food and clothing drives
Timeline
Front Desk Receptionist
Elements Massage
09.2022 - Current
FRONT DESK RECEPTIONIST
Massage Heights
09.2020 - 06.2021
CUSTOMER SERVICE
Francesca's
10.2019 - 09.2020
BOOKSELLER, Barnes And Noble
01.2018 - 05.2019
CUSTOMER SERVICE
Uniform Destination
01.2017 - 06.2017
ASSISTANT
Happy Tails Dog Grooming
03.2014 - 10.2014
Completed a - undefined
Of college my junior year of high school.Coursework included community service, skills in the field, and professional training in Certified Nurse Aide (CNA) and First Aid. - undefined
High School Diploma - undefined
Loveland High School
Medical Career Exploration With Nurse Aid Training - undefined
Front Range Community College
Associate of Arts - Foods, Nutrition, And Wellness Studies
Front Range Community College
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