Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jenna Wing

Denver

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Digital Marketing SpecialistCustomer Service ManagerProduct Support SpecialistOperations Supervisor

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Denver, CO
Open to relocation: No

Salary Range

65000/yr - 200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsWork from home optionPaid time offPaid sick leave401k match

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Induction Support Supervisor

bet365
Denver
08.2025 - Current
  • Supervised support team to ensure prompt customer assistance.
  • Monitored support tickets to identify trends and improve processes.
  • Developed training materials for employee onboarding and skill enhancement.
  • Conducted training sessions on compliance and safety standards for staff members.
  • Assisted in developing organizational policies related to customer service operations, including best practices for handling difficult situations.
  • Developed strategies for improving customer service operations, including training programs, workflow processes and quality assurance initiatives.

Customer Service Team Lead

bet365
Denver
01.2025 - 08.2025
  • Monitored team performance and provided constructive feedback regularly.
  • Resolved complex customer inquiries using CRM systems effectively.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Assisted in resolving escalated customer complaints or issues in a timely manner.

Leasing Specialist

RedPeak
Denver
08.2024 - 01.2025
  • Managed leasing inquiries and provided property information to prospective tenants.
  • Conducted property tours and showcased amenities to enhance tenant interest.
  • Facilitated lease agreements and ensured compliance with company policies.
  • Coordinated move-in processes and prepared necessary documentation for new tenants.
  • Maintained accurate records of tenant interactions and leasing activities in the system.
  • Assisted in marketing strategies to promote available rental properties effectively.

Agency Coordinator

Allstate
Highlands Ranch
06.2024 - 01.2025
  • Coordinated communication between departments to streamline project workflows.
  • Assisted in onboarding new employees with orientation materials and resources.
  • Monitored compliance with company policies and procedures during operations.
  • Compiled data from various sources into comprehensive reports for management review.
  • Assisted with budgeting, forecasting, financial analysis and tracking expenses for the agency.
  • Conducted market research activities to identify new opportunities for business growth.

Event Specialist

Marriott International
Denver
06.2023 - 06.2024
  • Coordinated event logistics for corporate meetings and social gatherings.
  • Utilized Marriott's event management software for scheduling and tracking tasks.
  • Communicated event timelines to stakeholders for on-time event execution.
  • Created budgets and developed event proposals to handle booking activities and logistics of guest movements.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony, and post-ceremony events.

Digital Marketing Specialist

National Storage Affiliates
Lone Tree
01.2022 - 12.2022
  • Developed and managed digital marketing campaigns across social media platforms.
  • Created engaging content for website and email marketing initiatives.
  • Analyzed website traffic and user behavior using Google Analytics tools.
  • Optimized SEO strategies to enhance online visibility and search rankings.
  • Created content for websites, blogs, social media platforms, and online advertising.
  • Developed and implemented digital marketing campaigns to increase brand awareness.

Education

Bachelor of Science - Marketing Management

Western Governors University
05.2024 - current

Coursework - International Business Management

Northwood University
Midland, MI
08.2013 - 12.2016

Skills

  • Digital marketing
  • Customer service
  • Project management
  • Data analysis
  • Event coordination
  • Team management
  • Market research
  • Regulatory compliance
  • Performance management

Timeline

Induction Support Supervisor

bet365
08.2025 - Current

Customer Service Team Lead

bet365
01.2025 - 08.2025

Leasing Specialist

RedPeak
08.2024 - 01.2025

Agency Coordinator

Allstate
06.2024 - 01.2025

Bachelor of Science - Marketing Management

Western Governors University
05.2024 - current

Event Specialist

Marriott International
06.2023 - 06.2024

Digital Marketing Specialist

National Storage Affiliates
01.2022 - 12.2022

Coursework - International Business Management

Northwood University
08.2013 - 12.2016
Jenna Wing