Jason Peñuela
Resumen profesional
Person with extensive experience in the sector, capable of taking on responsibilities and making sound decisions. I have good communication and customer service skills. I am looking to develop professionally.
Datos destacados
3
3
years of professional experience
3
3
years of post-secondary education
Experiencia
Incident Management Analyst
TP Colombia
Bogotá, Bogotá D.C.
09.2024 - Actual
- Collaboration with multidisciplinary teams, working on continuous improvement projects.
- Follow-up on complex cases to ensure effective resolution.
- Management of IT incidents, ensuring their resolution within established timeframes.
- Diagnosis and response to network incidents or security breaches.
- Use of remote desktop connections to provide immediate assistance.
- Investigation, diagnosis, and resolution of system problems.
- Referral of unresolved problems to the appropriate teams.
- Coordination of work teams in technical support projects.
Request Management Analyst
Teleperformance
Bogotá, Bogotá D.C.
05.2021 - 09.2024
- Use of computer and technological systems.
- Providing customer service to resolve technical issues by phone, chat, and email.
- Installing and configuring the technology to be used in the company.
- Diagnosing malfunctions in the company's hardware and software.
- Analyzing and advising on technical failures, meeting response times.
- Installation and updating of software, including applications and security systems.
- Remote assistance to users for the resolution of basic technical problems.
Formación
Systems Enginneer - Technology
Fundación Universitaria San José
Bogotá, DC 01.2021 - 06.2024
Enfatiza tus habilidades clave
- Teamwork
- Motivation
- Creativity
- Problem solving
- Customer service
- Ability to learn
Cronología
Incident Management Analyst
TP Colombia
09.2024 - Actual
Request Management Analyst
Teleperformance
05.2021 - 09.2024
Systems Enginneer - Technology
Fundación Universitaria San José
01.2021 - 06.2024