Israel Navarro
Logistic Coordinator
Barranquilla
Summary
Proven Logistics Coordinator with a track record of enhancing operational efficiency. Excelled in spreadsheet tracking and shipping documentation, achieving a significant improvement in deadline adherence. Demonstrated exceptional problem-solving and customer service skills, ensuring high levels of satisfaction and confidentiality.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Logistics Coordinator
Lean Solutions Group
4 2021 - Current
- Build and organize loads
- Schedule pick up and delivery appointments.
Senior Customer Service Representative
Soft G Net S.A.S
12.2018 - 01.2021
- Schedule patient rides
- Ensure timely pickups and drop-offs
- Answer patient questions and address concerns
- Verify insurance and billing information
- Coordinate with drivers and medical facilities.
Bilingual Customer Service Representative
Sutherland Global Services
09.2015 - 11.2018
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution
- Managed high-volume inbound calls effectively
- Collaborated with other departments as needed to resolve customer issues.
Education
Bachelor's Degree In Humanities And Spanish: - Spanish Language And Literature
Universidad Del Atlántico
Barranquilla, Colombia 02.2017 - Current
Associate Of Business Administration: - International Business
Servicio Nacional De Aprendizaje (SENA)
Barranquilla, Colombia 03.2013 - 09.2015
Skills
Spreadsheet tracking
Shipping Documentation
Company procedure adherence
Operational efficiency
Software expertise
Deadline and scheduling management
Track shipments from point A to point B
Resolve issues
Manage accessorial charges
Review documents
Provide customer service
Inventory management procedures
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Senior Customer Service Representative
Soft G Net S.A.S
12.2018 - 01.2021
Bachelor's Degree In Humanities And Spanish: - Spanish Language And Literature
Universidad Del Atlántico
02.2017 - Current
Bilingual Customer Service Representative
Sutherland Global Services
09.2015 - 11.2018
Associate Of Business Administration: - International Business
Servicio Nacional De Aprendizaje (SENA)
03.2013 - 09.2015
Logistics Coordinator
Lean Solutions Group
4 2021 - Current
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