Athala Guihur Montaño
International Business
Barranquilla,Colombia
Summary
Bilingual results-driven International Business Professional with experience in customer service, licensing, collections, and logistics. Specialized in enhancing operational efficiency and fostering strong international relationships. Proven expertise in logistics analysis, advanced Excel skills, and problem-solving to streamline processes and improve client relationships. Experienced in training teams and developing innovative solutions to support business growth and success.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Logistics Coordinator
Lean Solutions Group
01.2022 - Current
- I worked in the Exports Audit team as an Auditor for the ECU Worldwide company in the US, reviewing, analyzing, updating and tracking documents, files, invoices, containers, costs and charges.
- Team lead of the Imports department for the Netting area at ECU Worldwide in the US, where I was in charge of the profit split for shipments, creating and costing invoices and keeping contact with the warehouses, building relationships with the companies in Asia creating and updating shared excels and other documents and reports.
- Tracked files, bookings and containers and notified customers of the status.
- Trained new employees in logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in business coordination ensuring seamless information flow.
Academic Intern
ProCaps Labs
06.2021 - 11.2021
- Worked in the Licensing department researching and collecting information to contact possible clients for the company.
- Increased accuracy of experimental results by carefully documenting all procedures performed during each stage of the research process.
- Enhanced research skills by assisting in data collection, analysis, and interpretation for various academic projects.
- Developed strong presentation skills by delivering well-prepared presentations at monthly team meetings.
Collections Assistant
E-Freight Solutions
02.2020 - 09.2020
- Collected payments on past due bills reported in the ageing report as urgent or critical.
- Properly located customers by using credit bureau information.
- Updated background checks, loan documents, and other paperwork or databases.
- Reported the rate and fuel adjustments with loads with short payments, as well as clarifying any discrepancies found during the audit process.
Bilingual Call Center Agent
Atlantic International BPO
01.2019 - 07.2019
- Worked for Humana in the US providing guide and assistance to customers regarding health insurance.
- Assisted in reducing call waiting time by promptly answering incoming calls without compromising service quality.
- Provided exceptional support to customers with accurate information on services, and policies.
- Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
Education
International Business Professional - International Business
Universidad de la Costa
02.2017 - 05.2022
High School Diploma - undefined
Instituto Ariano
Skills
Problem-Solving
Certification
Incoterms Course – 2019
Software and Systems
- Microsoft Office
- Google Workspace
- Canva
Timeline
Logistics Coordinator
Lean Solutions Group
01.2022 - Current
Academic Intern
ProCaps Labs
06.2021 - 11.2021
Collections Assistant
E-Freight Solutions
02.2020 - 09.2020
Bilingual Call Center Agent
Atlantic International BPO
01.2019 - 07.2019
International Business Professional - International Business
Universidad de la Costa
02.2017 - 05.2022
High School Diploma - undefined
Instituto Ariano
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