Gustavo Enrique Ramirez Moreno
Medellin,COR
Summary
Adept at enhancing customer loyalty and satisfaction, excelled as a Customer Service Representative at BUWELO, mastering call management and active listening. My approach to resolving complaints and handling high-stress situations significantly improved client relations, showcasing my problem-solving and critical thinking skills.
Overview
1
1
year of professional experience
Work History
Costumer Service Representative
BUWELO
10.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Colegio Albert Einstein
Cúcuta, Colombia12.2013
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Call center experience
Critical Thinking
Timeline
Costumer Service Representative
BUWELO
10.2023 - 09.2024
High School Diploma -
Colegio Albert Einstein
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