Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Daniel

Littleton

Summary

Recent Bachelor of Science graduate with a solid foundation in business operations and a strong analytical mindset. Experienced in driving operational efficiency, managing teams, and optimizing workflows to support organizational goals. Proven ability to lead with effective communication, resolve challenges proactively, and foster positive client and team relationships. Eager to apply a unique blend of practical experience and academic knowledge to contribute to a dynamic business administration leadership role and support continuous growth.

Overview

4
4
years of professional experience

Work History

Business Operations Lead Associate

Sploot Veterinary Care
Denver
10.2023 - Current
  • Provided operational leadership for a network of 13 veterinary clinics across two markets, supporting business growth in a fast-paced, service-driven environment
  • Managed and mentored a team of over 70 employees, including 20+ customer service representatives and 50+ medical professionals
  • Oversaw daily operations to ensure consistent, high-quality service delivery and streamlined clinic workflows
  • Led efforts to optimize scheduling, staff allocation, and client communications, resulting in improved operational efficiency and customer satisfaction
  • Implemented cross-functional process improvements in collaboration with medical, marketing, administrative, and customer service departments
  • Championed a culture of accountability, performance, and teamwork, driving cost reductions and enhanced productivity
  • Contributed to strategic initiatives that supported business performance, client retention, and long-term operational success

Certified Nursing Assistant

Interim Health Care
09.2022 - 05.2023
  • Delivered personalized support in high-pressure healthcare settings, adapting to hospitals, nursing homes, and home care environments
  • Assisted with daily care routines, ensuring efficiency, attention to detail, and a strong focus on client experience
  • Monitored and communicated critical information, supporting fast, accurate decision-making
  • Maintained clean, organized environments while adhering to safety and quality standards
  • Built trust with patients and families through empathy, active listening, and consistent service
  • Demonstrated reliability, adaptability, and strong communication—skills directly transferable to client service, operations, and team collaboration

Shift Lead "Rover"

Dogtopia
01.2021 - 05.2022
  • Delivered exceptional client service by addressing inquiries and promoting company services, enhancing customer satisfaction and loyalty
  • Managed front desk operations using scheduling software to coordinate appointments, optimize workflow, and ensure efficient service delivery
  • Led shift teams, supervising staff to maintain smooth operations and foster a collaborative, productive work environment
  • Oversaw daily activities and safety protocols, demonstrating strong organizational and risk management skills
  • Monitored operational quality, identifying issues and communicating effectively to maintain high standards
  • Maintained facility organization and cleanliness to support professional and efficient business operations
  • Followed detailed client instructions accurately, demonstrating attention to detail and accountability

Education

Bachelor of Science - Animal Science

Colorado State University
Fort Collins, CO
05-2023

Skills

  • Oversight and optimization of daily operations and resource management
  • Team supervision, staff training, and development to drive performance
  • Scheduling, calendar management, and effective time prioritization
  • Strong verbal and written communication, including technical writing
  • Customer relationship management and conflict resolution with professionalism
  • Database management and process improvement involvement
  • Decision making and multitasking in fast-paced environments
  • Maintaining confidentiality and exercising discretion
  • Collaborative research and cross-functional teamwork

Timeline

Business Operations Lead Associate

Sploot Veterinary Care
10.2023 - Current

Certified Nursing Assistant

Interim Health Care
09.2022 - 05.2023

Shift Lead "Rover"

Dogtopia
01.2021 - 05.2022

Bachelor of Science - Animal Science

Colorado State University

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Gracie Daniel