Gracie Daniel

Experienced Business Operations Lead Associate with extensive experience helping lead business operations for a fast-paced small animal veterinary clinic network, I assist in leading and overseeing operations across 13 locations and 2 markets, ensuring efficient processes and high-quality service delivery. I help to supervise a team of 20 customer service representatives as well as over 50 members of the medical team, optimizing scheduling and client communication to enhance operational efficiency. Skilled in streamlining workflows, implementing process improvements, and overseeing cross-departmental collaboration. I focus on driving cost reductions, improving productivity, and maintaining a high standard of service. My expertise spans across medical, marketing, customer service, and administration, where I contribute to strategic initiatives that improve operational performance, boost client satisfaction, and foster a positive, efficient work environment.

Provided high-quality care to patients in various healthcare settings, including hospitals, nursing homes, rehabilitation centers, and home healthcare. Skilled in assisting patients with daily living activities such as bathing, dressing, grooming, and mobility. Experienced in monitoring vital signs, documenting patient progress, and reporting changes in condition to the nursing team. Proficient in maintaining a safe and clean environment, assisting with feeding, and providing emotional support to patients and their families. Committed to delivering personalized, patient-centered care with a focus on improving overall well-being and comfort.

Delivered excellent customer service by effectively communicating with pet owners, addressing concerns, and promoting Dogtopia’s services. Managed front desk operations, utilizing Pet Exec software to schedule appointments, process reservations, and coordinate services. Acted as shift lead, overseeing and guiding team members, ensuring smooth operations and a positive work environment. Supervised and managed large groups of dogs during open play sessions, ensuring safety, socialization, and well-being. Conducted regular wellness checks on dogs, monitoring their health and behavior to identify potential issues and ensure a safe environment. Maintained cleanliness and organization of play areas and facilities, ensuring a hygienic and welcoming space for both pets and clients. Prepared and administered meals, medications, and special care instructions provided by pet parents.