Grace Provost
Trinidad,CO
Summary
Motivated and dependable professional with experience in customer service, retail sales, hospitality, and behavioral health services. Strong communication, organizational, and problem-solving skills with a proven ability to build positive relationships with customers, clients, and team members. Bilingual in English and Spanish with experience working in fast-paced environments requiring adaptability, attention to detail, and professionalism. Dedicated to delivering exceptional service and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Sunrise AB
Vancouver, WA
01.2026 - 05.2026
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Collaborated with interdisciplinary teams to assess and adjust intervention strategies.
- Monitored client progress and documented data to ensure accuracy and compliance.
- Provided direct support during therapy sessions, fostering skill development in clients.
- Implemented individualized behavior intervention plans to promote skill acquisition and reduce challenging behaviors.
- Conducted direct one-on-one therapy sessions in diverse settings to support clients' developmental goals.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies as needed.
- Monitored data collection for behavioral analyses, ensuring accuracy and consistency in reporting outcomes.
Hostess
Ikko Sushi
Colorado Springs
03.2025 - 01.2026
- Delivered exceptional guest experiences by greeting customers and managing seating arrangements efficiently.
- Assisted with daily operations to maintain smooth service during high-volume periods.
- Communicated effectively with kitchen and wait staff to minimize customer wait times.
- Demonstrated flexibility in responding to changing customer needs and operational demands.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new host staff on procedures and customer service standards.
- Monitored dining area for cleanliness and organization, maintaining standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Registered Behavior Technician (RBT)
Family Support Center
Colorado Springs, CO
01.2025 - 01.2026
- Implemented individualized ABA therapy plans to support client growth and development.
- Collected and maintained detailed behavioral data to track client progress and support treatment decisions.
- Utilized de-escalation and behavior management techniques to maintain safe and positive environments.
- Collaborated with families and clinical staff to support client goals and improve outcomes.
- Applied reinforcement strategies, token economies, and behavior interventions to encourage positive behavior changes.
- Implemented individualized behavior intervention plans for clients to improve social skills and reduce challenging behaviors.
- Collaborated with multidisciplinary team to assess client progress and adapt strategies as needed.
- Documented daily data on client behaviors and interventions to ensure compliance with treatment protocols.
- Developed rapport with clients to foster trust and promote positive behavioral changes over time.
Sales Associate
Bath & Body Works
Amarillo, TX
05.2023 - 03.2024
- Consistently provided outstanding customer service and product recommendations.
- Built customer relationships that contributed to increased sales and customer satisfaction.
- Processed cash and electronic transactions accurately while following company procedures.
- Maintained organized displays and a welcoming shopping environment.
- Effectively resolved customer concerns in a professional manner.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory levels to ensure store organization.
- Executed sales transactions accurately, ensuring customer satisfaction.
- Collaborated with team members to meet daily sales goals and improve performance.
- Trained new associates on customer service practices and operational procedures.
Server / Cashier
Got Donuts?
Canyon, TX
09.2021 - 06.2023
- Delivered friendly, efficient service in a fast-paced food service environment.
- Managed cash transactions and balanced registers accurately.
- Restocked inventory and maintained cleanliness of dining and service areas.
- Addressed customer requests promptly to ensure positive dining experiences.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing dining experience.
- Trained new staff on menu offerings, service protocols, and operational standards to ensure consistency.
- Collaborated with kitchen team to streamline order processing and improve communication during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints swiftly, demonstrating problem-solving skills and commitment to service excellence.
Education
Bookkeeping Coursework
Pikes Peak State College
Colorado Springs, CO12.2025
Early Childhood Education Coursework
West Texas A&M University
Canyon, TXSkills
- Customer Service Excellence
- Team Collaboration
- Behavioral Support & ABA Techniques
- Cash Handling & Point-of-Sale Systems
- Conflict Resolution
- Communication Skills
- Record Keeping & Documentation
- Time Management
- Adaptability
- Professionalism
- Bilingual: English & Spanish
- CPR Certified
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
Certification
- Registered Behavior Technician (RBT)
- CPR Certification
LANGUAGES
English (Native)
Spanish (Professional Working Proficiency)
Timeline
Registered Behavior Technician
Sunrise AB
01.2026 - 05.2026
Hostess
Ikko Sushi
03.2025 - 01.2026
Registered Behavior Technician (RBT)
Family Support Center
01.2025 - 01.2026
Sales Associate
Bath & Body Works
05.2023 - 03.2024
Server / Cashier
Got Donuts?
09.2021 - 06.2023
Early Childhood Education Coursework
West Texas A&M University
Bookkeeping Coursework
Pikes Peak State College