Professional Summary
Overview
Work History
Education
Skills
Timeline

James Hopkins

Hyatt
Trinidad
8
years of professional experience

Results-driven Social Care Specialist skilled in customer service and problem-solving. Proven ability to create efficient systems and mentor teams, contributing to enhanced guest satisfaction and operational excellence.

Work History

Social Care

3 Years 8 Months
Hyatt | 12.2022 - Current
  • Assisted guests over the phone as a Guest Care Associate, graduating from the Nest early.
  • Finished Loyalty Program training on 04/14/23, advancing to being a Care and Support Advocate on 06/23/23, and then a Guest Escalation & Support Advocate on 09/22/23.
  • Currently a Social Care Specialist, responsible for creating the system for how Online Reviews are currently worked.

Overnight Team Lead

10 Months
Walmart | 02.2022 - 12.2022
  • Supervised overnight operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on inventory management and customer service standards.
  • Coordinated stock replenishment processes, optimizing shelf availability for customers.
  • Implemented loss prevention strategies, reducing shrinkage through effective monitoring techniques.

Sales Expert

2 Years 2 Months
Big O Tires | 12.2019 - 02.2022
  • Serviced vehicles by performing tire replacements and repairs, ensuring customer safety and satisfaction.
  • Promoted to Lube Technician, where responsible for creating an efficient system for oil changes, tire rotations, and other minor service work within 30 minutes of a customer's arrival.
  • Promoted to Alignment Technician and Service Technician shortly after.
  • Became a Sales Expert, providing customers with information regarding the health of their vehicle, as well as price quotes and general information for all work done in the shop, as well as creating revenue through service recommendations.

Internet Repair Associate

9 Months
Charter Communications, Spectrum | 02.2019 - 11.2019
  • Diagnosed and repaired customer equipment to ensure optimal performance and satisfaction.
  • Coordinated with field technicians to streamline repair processes and improve service delivery times.
  • Assisted in troubleshooting complex issues, enhancing problem-solving capabilities across the team.
  • Trained new associates on repair protocols and safety procedures, fostering a culture of continuous learning.

Education

GED

Chaffey High School | Ontario, CA

Skills

Customer service
Problem resolution
Customer documentation
Process optimization
Innovative solutions
Critical thinking
Active listening

Timeline

Social Care

Hyatt
12.2022 - CurrentRead More

Overnight Team Lead

Walmart
02.2022 - 12.2022Read More

Sales Expert

Big O Tires
12.2019 - 02.2022Read More

Internet Repair Associate

Charter Communications, Spectrum
02.2019 - 11.2019Read More

Chaffey High School

GED
Read More

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James Hopkins