Dylan Morrisette
Arvada
Summary
With a proven track record at Seattle Fish Co, I excelled in enhancing customer satisfaction and sales through expert knowledge in fish identification and innovative marketing strategies. My leadership in staff training and commitment to food safety regulations significantly reduced waste, showcasing my ability to merge technical proficiency with exceptional customer service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Seafood Specialist
Seattle Fish Co
08.2022 - Current
- Promoted a safe working environment by adhering to food safety regulations and maintaining a clean, organized workspace.
- Enhanced customer satisfaction by providing personalized recommendations and detailed product information on seafood selections.
- Reduced waste significantly by implementing strict inventory management procedures and accurately forecasting product demand.
- Increased sales revenue by creating visually appealing and informative seafood displays for customers.
- Played an instrumental role in the development of a comprehensive employee training program focused on seafood product knowledge, sales techniques, and customer engagement strategies.
- Supported overall store performance by collaborating with other departments, participating in cross-functional initiatives as needed.
- Developed innovative marketing strategies to promote seasonal offerings and drive sales growth during peak periods.
Seafood Manager
King Soopers
08.2018 - 07.2022
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Utilized data-driven analysis to inform decision-making processes related to product assortment, pricing, and promotional strategies.
- Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Spearheaded sustainability initiatives that contributed towards reducing environmental impact by sourcing from eco-friendly vendors.
- Implemented effective staff training programs, resulting in knowledgeable and efficient team members.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Arts - Arts
Red Rocks Community College
Denver, CO03-2002
Skills
- Fish identification
- Food safety regulations
- Cooking techniques
- Cutting techniques
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Building rapport
- Quality control
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Coordination
- Sales expertise
Timeline
Seafood Specialist
Seattle Fish Co
08.2022 - Current
Seafood Manager
King Soopers
08.2018 - 07.2022
Associate of Arts - Arts
Red Rocks Community College
Similar Profiles
Michael BrownMichael Brown
Retail Sales Support at Seattle Fish CoRetail Sales Support at Seattle Fish Co
Kobe RandolphKobe Randolph
Warehouse Receiver at Seattle Fish CoWarehouse Receiver at Seattle Fish Co
Aarron StevensonAarron Stevenson
Receiving Team Lead at Seattle Fish CoReceiving Team Lead at Seattle Fish Co