April R. Lawrence
Aurora
Summary
To obtain a challenging position in a hospital setting where I can offer my skills of 17 years in customer service and nine years in healthcare administration that will offer an opportunity for growth and advancement to mid-to-upper level management.
Computer Programs: CBI, Centrity, IDX, EPIC, Windows, Excel MS Word, Internet, and Joint Commission tracer. Data Entry, 10-key by touch, type 40wpm. Strong customer service skills and have excellent phone etiquette. Detailed oriented and can easily multi-task. Skilled at working with confidential information. Strong written and communication skills, flexible and willing to learn.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
21
21
years of professional experience
Work History
Operational Coordinator
Children’s hospital
Aurora
01.2025 - Current
- Coordinated daily operations for patient scheduling and resource allocation.
- Managed communication between departments to ensure efficient workflow.
- Assisted in developing and implementing operational procedures for staff training.
Work closely with the Cardioglist
Sending sonographer Tech to units to Echo
Help coordinate patient that are traveling to Children;s from outstate for echo and there appointment
Assisting other Hospital’s that have there echo sent over to have a cardiology read the echo in a timely manner
Schedule appointment for patient in state and out of state
Help schedule Sonographer Tech to be in the operating room when a patient needs a echo
Patient Access Representative
University Hospital of Colorado
02.2015 - Current
- Admitting patients and scheduling surgeries in the Inpatient Operating Room
- Assisting visiting surgeons
- Calling patients with new surgery times
- Assisting Charge Nurses with room changes and any secretarial needs throughout the shift
- Knowledgeable resource for EPIC by moving, assigning, and adjusting surgical cases in EPIC
- Coordinating case carts for daily surgical cases and emergency cases
- Getting hospital floors supplies when needed
- Assisting patient families to waiting area
- Manager Shauna Sutton (720) 848-0000
Registration Specialist
University Physician Inc.
03.2005 - 02.2015
- Data entry of patient’s demographics, financial and person information
- Customer Service
- Insurance verification to all Major and TPA insurance companies
- Manager Nancy Torrance (303) 493-7000
Education
Business -
Community College of Aurora
High School Diploma -
Overland High School
Aurora, ColoradoSkills
- customer service
- insurance verification
- communication management
- staff training
- data entry
- resource allocation
- patient scheduling
- care coordination
- problem solving
- attention to detail
- time management
- team collaboration
- administrative support
- Scheduling management
- Cross-functional coordination
- MRP and ERP systems
- Customer relationship development
References
Available upon request
Summary Of Qualifications
CBI, Centrity, IDX, EPIC, Windows, Excel, MS Word, Internet, Joint Commission tracer, 10-key by touch, type 40wpm, Strong customer service skills and have excellent phone etiquette, Detailed oriented and can easily multi-task, Skilled at working with confidential information, Strong written and communication skills, flexible and willing to learn
Timeline
Operational Coordinator
Children’s hospital
01.2025 - Current
Patient Access Representative
University Hospital of Colorado
02.2015 - Current
Registration Specialist
University Physician Inc.
03.2005 - 02.2015
Business -
Community College of Aurora
High School Diploma -
Overland High School