Andrés Felipe Cruz Gaitán
Cajicá
Summary
I am a Business Administration student at Universidad de La Sabana with solid training in project management, strategic decision-making, and teamwork. I stand out for my ability to lead initiatives, foster interdepartmental collaboration, and propose innovative solutions that prioritize efficiency and sustainable growth. I possess strong communication skills, both oral and written, which enable me to convey ideas clearly and assertively in multicultural and organizational settings. I am proactive, responsible, and committed to achieving objectives while maintaining high ethical standards and transparency. My core values include honesty, respect, solidarity, and a commitment to the integral development of my environment. I constantly seek challenges that allow me to keep learning, contribute value, and have a positive impact on the organizations I belong to.
Overview
4
4
years of professional experience
Work History
Operational Coordinator
Pádel Planet
01.2024 - 12.2024
Implemented innovative strategies to increase customer loyalty and optimize the experience through bookings, classes, and tournaments, achieving seamless logistics.
- Implemented efficient logistics, optimizing court bookings.
- Collaborated with coaches to enhance daily service quality.
- Strengthened the work environment, guiding the team towards service excellence.
Delivery Driver
On-Track Railway Operations
06.2023 - 08.2023
Optimized daily routes using GPS systems to maximize deliveries and efficiency, providing exceptional customer service at every interaction.
- Provided precise and detailed daily delivery and mileage reports.
- Quickly resolved issues, improving customer satisfaction.
Customer Service Representative
Urban Vapor
01.2022 - 12.2022
- Delivered high-quality customer service, ensuring a positive experience in every interaction.
- Managed and enhanced social media presence through effective marketing strategies.
- Trained new staff, facilitating their integration and skill development.
Administrative Assistant
Roht Marine
01.2021 - 06.2021
- Provided effective administrative support to enhance team productivity.
- Managed inventories to optimize resources and minimize costs.
- Supervised teams to ensure exceptional service.
- Innovated marketing strategies to attract and retain clients.
Education
No Degree - Business Administration And Management
Universidad De La Sabana
Chia, Colombia09-2025
High School Diploma -
Colegio Newman
Cajica, Colombia08-2018
Skills
- Project Management
- Strategic Decision-Making
- Teamwork
- Effective Communication
- Leadership
- Inventory Management
- Customer Service
- Social Media
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Operational Coordinator
Pádel Planet
01.2024 - 12.2024
Delivery Driver
On-Track Railway Operations
06.2023 - 08.2023
Customer Service Representative
Urban Vapor
01.2022 - 12.2022
Administrative Assistant
Roht Marine
01.2021 - 06.2021
No Degree - Business Administration And Management
Universidad De La Sabana
High School Diploma -
Colegio Newman
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