DAVID AILAYAH MORENO GODOY
Resumen profesional
Bilingual candidate with C1 English level and strong communication skills. Background in Law studies (incomplete), which has strengthened my ability in argumentation, conflict resolution, and problem-solving.
I am a responsible, disciplined, and team-oriented professional with experience in customer service across different environments. I have strong written and spoken English skills, and I am highly motivated to contribute my abilities to deliver excellent customer support and help organizations achieve their goals.
Datos destacados
12
12
years of professional experience
4
4
years of post-secondary education
Experiencia
Bilingual customer service representative
INTOUCH 24/7
2025.06 - 2026.01
- I helped Petsmart's customers with their orders to make sure it was delivered on time and track on them as well and also helped them with concerns about the services, locations and different situations that they could face during the purchases and interactions with the company.
Bilingual customer service rep and sales expert
TTEC De Colombia
2023.09 - 2024.04
- I offered tech support, billing and all kinds of solutions to Verizon customers while selling the company products and adding value on the calls.
Bilingual technical support agent and customer service
247.AI (Accedo)
2020.05 - 2023.09
- I offered tech support, billing and all kinds of solutions to Bestbuy customers that signed up for a technical support membership so I had to access their computer remotely and help them while there were on the line with me.
Bilingual Sales Agent
Sitel de Colombia
2013.08 - 2014.08
- I worked as a customer service and technical support agent for Comcast, I had to interact with people and provide them with a resolution for their issue whilst offering other services that they might be interested in purchasing.
Formación
High School -
Colegio CELCO San Lucas
2007.01 - 2011.01
Enfatiza tus habilidades clave
- English C1 (Advanced)
- Professional over the phone support
- Efficiency and flexibility
- Motivation
- Customer service
- Effective resolution of inconveniences
References
- Natalia Mayorca, Customer service representative, 310-800-3795
- Antonya Moreno, Customer service representative, 322-771-8337
Idiomas
Inglés
Experto
C2
Portugués
Intermedio avanzado
B2
Italiano
Intermedio
B1
Cronología
Bilingual customer service representative
INTOUCH 24/7
2025.06 - 2026.01
Bilingual customer service rep and sales expert
TTEC De Colombia
2023.09 - 2024.04
Bilingual technical support agent and customer service
247.AI (Accedo)
2020.05 - 2023.09
Bilingual Sales Agent
Sitel de Colombia
2013.08 - 2014.08
High School -
Colegio CELCO San Lucas
2007.01 - 2011.01