Daniel Esteban Pomar Castaño
Customer Service Representative
Bogota,DC
Summary
Experienced Bilingual Customer Service Representative with over a year of experience in technical support and administrative roles. Skilled in live chat communication, multitasking, technical troubleshooting, and problem-solving, consistently enhancing customer satisfaction through effective communication and timely issue resolution. Proficient in IT tools, office software, and basic programming, with a strong ability to adapt to remote work environments and fast-paced settings.
Fluent in English (C1) and Spanish, dedicated to providing exceptional service to both new and existing customers. Proven ability to handle high volumes of inquiries while minimizing wait times and ensuring data security. Enthusiastic about learning and applying new technologies, including blockchain and cryptocurrencies, to improve processes and deliver innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bilingual Customer Service Representative
Teleperformance
08.2023 - Current
- Delivered timely and effective support through live chat, managing high volumes of inbound queries daily and prioritizing issues to minimize customer wait times.
- Assisted customers with technical and account-related issues, providing clear and accurate solutions for hardware, software, and service-related problems.
- Maintained customer satisfaction by employing empathetic listening, personalized attention, and swift problem resolution.
- Ensured strict compliance with data protection regulations, safeguarding sensitive customer information during all interactions.
- Collaborated with cross-functional teams to resolve complex customer inquiries requiring additional expertise or resources.
Administrator
Dansof.net
01.2022 - 06.2023
- Conducted administrative tasks, including document preparation and internet research.
- Managed cash flow records and provided basic IT support for small-scale operations.
- Supported graphic design and basic programming tasks as needed.
Education
High School Diploma -
I.E.D. Arborizadora Baja
Bogota, Colombia 05.2001 -
Skills
Active listening
Certification
EF SET English Certificate – C2 Proficient (CEFR)
Timeline
EF SET English Certificate – C2 Proficient (CEFR)
06-2024
Bilingual Customer Service Representative
Teleperformance
08.2023 - Current
Administrator
Dansof.net
01.2022 - 06.2023
High School Diploma -
I.E.D. Arborizadora Baja
05.2001 -
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