Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Websites
Timeline
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Dario Gonzalez

Denver

Summary

Branch manager with 7+ years of experience in the construction sector, driving financial success through operational efficiency and customer satisfaction. Demonstrated expertise in implementing cost-saving initiatives and enhancing client relationships. Proven track record of building high-performing sales and support teams to deliver exceptional service and exceed customer expectations.

Overview

10
10
years of professional experience

Work History

Branch Manager

Sunbelt Rentals
Denver
03.2025 - Current
  • Company Overview: Climate Control Division
  • Simultaneously managed two branches with an operating plan of $8.5M
  • Supervised a team of 12 employees, including sales staff, technicians, and drivers
  • Maintained 24/7 on call availability to promptly address climate emergencies
  • Oversaw collections and managed Days Sales Outstanding (DSO)
  • Conducted daily safety meetings to establish tone and direction for operations
  • Trained staff on company policies, safety procedures, and customer service techniques
  • Led team meetings to communicate goals, updates, and performance expectations
  • Evaluated staff performance and provided constructive feedback for professional growth
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Planned work schedules to maintain adequate staffing levels
  • Assisted other branches when needed during peak periods or special projects
  • Handled billing, dispute resolution, and revenue forecasting processes
  • Performed employee performance reviews alongside essential HR functions
  • Established a sequential customer communication process to ensure superior customer service
  • Ensured DOT/Hours of service compliance for all drivers

Branch Manager

Spider by Brand Safway
Multiple Locations
02.2018 - 02.2025
  • Company Overview: Aerial Scaffolding
  • Responsible for coordinating all operational activities for the branch (Progressively promoted to larger branches NC, FL, CO)
  • Contributed in creation of annual branch budget/AOP
  • Fully responsible for branch P&L performance ($2-4.5 million annual revenue depending on location)(Conducted drill down variance analysis to guide decision making)
  • Presented weekly forecast information to senior leadership team
  • Motivated a team of 8 subordinates to ensure that all daily operations were conducted in a safe, timely, cost-effective manner
  • Responsible for employee hiring & development, conducted annual performance reviews
  • Oversaw warehouse of over 1,500 different parts performing weekly cycle counts to reduce product variance along with fleet management identifying needs and utilization
  • Arranged all scheduling for transport of rental, sales, customer owned service equipment and labor
  • Performed field labor as needed to help reduce labor costs while reinforcing training initiatives
  • Responsible for coordinating invoicing, collections, and DSO monitoring
  • Instructed weekly safety toolbox talks based on previous week's work and preventable hazards
  • Conducted job surveys to formulate a safe access solution for a wide variety of customers, which often required collaboration from a variety of internal departments
  • Trained and managed a team of warehouse drivers/field workers, service technician, sales representative and temp laborers as needed
  • Responsible for fleet management and DOT compliance of six service trucks
  • Expanded safety initiatives to keep warehouse and job sites up to code at all times for periodic OSHA inspections and annual internal audits
  • Responsible for equipment procurement from both internal and external vendors
  • Guided a variety of sized projects from scheduling original site survey to removal of equipment and contract closure
  • Solved complex problems by collaborating with team members and other branches
  • Verified branch operations daily with checks on processes, staff activities, and KPI's
  • Established strong relationships with clients to drive customer loyalty
  • Monitored financial performance and adjusted budgets as needed. Maintained clean, safe, and welcoming branch environment for customers and employees
  • Identified opportunities for growth through market research and analysis.
  • Administered branch sales, service and operational activities in line with company vision and goals
  • Familiarity working with a broad customer base ranging from DOT, general contractors, sub-contractors and government agencies
  • Set performance goals for staff members and provided ongoing feedback
  • Reduced outstanding balances by pursuing soft and hard collection strategies
  • Met budget targets through expense monitoring and cost control

Regional Sales Associate

Revention Inc.
Houston
02.2017 - 12.2017
  • Company Overview: IT Software
  • Executed over 30 daily cold calls to top-level executives to increase client base, both face to face and phone-based prospecting
  • Emphasized product features based on analysis of customers' needs
  • Reported regularly on regional sales performance, challenges, and opportunities for growth to upper management
  • Participated in trade shows, conferences, and networking events to promote company products and services
  • Verified customer satisfaction and obtained referrals through strong sales follow-up
  • Utilized various CRM tools to manage client information, track leads, and monitor progress towards goals
  • Regularly reviewed territory assignments in order to optimize coverage of region's target market segments
  • Developed new sales leads through continuous prospecting and networking
  • Conducted in-depth product presentations to inform prospective clients about available offerings
  • Pursued regional and national accounts aggressively with tenacious dedication to building connections and acquiring new customers
  • Facilitated product demonstrations at client sites or via virtual platforms
  • Delivered polished and professional sales presentations to individual clients and groups

Assistant Branch Manager

Enterprise Rent a Car
Pearland
04.2015 - 11.2017
  • Company Overview: Rental car & sales based organization
  • Responsible for leadership and teamwork development
  • Monitored branch expenses
  • Actively recruited and oversaw training for all new branch employees
  • Implemented annual performance appraisals for all branch staff
  • Supervised, coached and trained seven team members
  • Performed rapport building with new customers daily
  • Optimized the overall customer experience by exercising a positive and empathetic demeanor within the branch
  • Investigated customer complaints thoroughly and resolved issues in timely manner
  • Oversaw budgeting, expense control and account management to support financial functions
  • Managed daily operations to ensure smooth functioning of branch
  • Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives
  • Maintained clean, safe, and welcoming branch environment for customers and employees
  • Trained and mentored new employees, fostering positive work environment

Education

MBA -

University of Northern Colorado
08-2026

Bachelor of Science - Kinesiology, Business

University of Texas San Antonio
01.2014

Skills

  • Data Driven Decision Making
  • Customer Service
  • Sales
  • Project Management
  • Verbal/written communication
  • Results Oriented
  • Presentation Skills
  • Decision Making
  • MS Office
  • Salesforce
  • Teams
  • Upselling and cross selling
  • JD Edwards/Rental Man
  • Work Prioritization
  • Financial Oversight
  • Employee Development
  • Branch Operations Management
  • Problem Solving
  • Team Leadership
  • Analytical Thinking
  • Budgeting
  • Forecasting
  • Cross-functional Collaboration
  • Team Building

Accomplishments

  • Enterprise: Top Overall Salesperson in Houston Region for month of September 2015
  • Enterprise: Lead the branch as interim branch manager to most profitable month in over a year (August 2016)
  • Revention: Over $64,000 in sales within first thirty days of employment
  • Safeworks: Gold award winner for outstanding employee recognition (Q2 2021)
  • Spider: Exceeded EBITDA target in 2021 (Orlando branch) in 2022 & 2023 (Denver branch)
  • OSHA Certified competent person instructor (Scaffolding)
  • Zero recordable injuries from all subordinates throughout my career

Languages

English
Native/ Bilingual
Spanish
Professional

Additional Information

References available upon request, Available for relocation

Timeline

Branch Manager

Sunbelt Rentals
03.2025 - Current

Branch Manager

Spider by Brand Safway
02.2018 - 02.2025

Regional Sales Associate

Revention Inc.
02.2017 - 12.2017

Assistant Branch Manager

Enterprise Rent a Car
04.2015 - 11.2017

MBA -

University of Northern Colorado

Bachelor of Science - Kinesiology, Business

University of Texas San Antonio

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Dario Gonzalez