Dario Gonzalez
Denver
Summary
Branch manager with 7+ years of experience in the construction sector, driving financial success through operational efficiency and customer satisfaction. Demonstrated expertise in implementing cost-saving initiatives and enhancing client relationships. Proven track record of building high-performing sales and support teams to deliver exceptional service and exceed customer expectations.
Overview
10
10
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
Denver
03.2025 - Current
- Company Overview: Climate Control Division
- Simultaneously managed two branches with an operating plan of $8.5M
- Supervised a team of 12 employees, including sales staff, technicians, and drivers
- Maintained 24/7 on call availability to promptly address climate emergencies
- Oversaw collections and managed Days Sales Outstanding (DSO)
- Conducted daily safety meetings to establish tone and direction for operations
- Trained staff on company policies, safety procedures, and customer service techniques
- Led team meetings to communicate goals, updates, and performance expectations
- Evaluated staff performance and provided constructive feedback for professional growth
- Managed and inspired team members to perform to full potential, driving branch profitability
- Planned work schedules to maintain adequate staffing levels
- Assisted other branches when needed during peak periods or special projects
- Handled billing, dispute resolution, and revenue forecasting processes
- Performed employee performance reviews alongside essential HR functions
- Established a sequential customer communication process to ensure superior customer service
- Ensured DOT/Hours of service compliance for all drivers
Branch Manager
Spider by Brand Safway
Multiple Locations
02.2018 - 02.2025
- Company Overview: Aerial Scaffolding
- Responsible for coordinating all operational activities for the branch (Progressively promoted to larger branches NC, FL, CO)
- Contributed in creation of annual branch budget/AOP
- Fully responsible for branch P&L performance ($2-4.5 million annual revenue depending on location)(Conducted drill down variance analysis to guide decision making)
- Presented weekly forecast information to senior leadership team
- Motivated a team of 8 subordinates to ensure that all daily operations were conducted in a safe, timely, cost-effective manner
- Responsible for employee hiring & development, conducted annual performance reviews
- Oversaw warehouse of over 1,500 different parts performing weekly cycle counts to reduce product variance along with fleet management identifying needs and utilization
- Arranged all scheduling for transport of rental, sales, customer owned service equipment and labor
- Performed field labor as needed to help reduce labor costs while reinforcing training initiatives
- Responsible for coordinating invoicing, collections, and DSO monitoring
- Instructed weekly safety toolbox talks based on previous week's work and preventable hazards
- Conducted job surveys to formulate a safe access solution for a wide variety of customers, which often required collaboration from a variety of internal departments
- Trained and managed a team of warehouse drivers/field workers, service technician, sales representative and temp laborers as needed
- Responsible for fleet management and DOT compliance of six service trucks
- Expanded safety initiatives to keep warehouse and job sites up to code at all times for periodic OSHA inspections and annual internal audits
- Responsible for equipment procurement from both internal and external vendors
- Guided a variety of sized projects from scheduling original site survey to removal of equipment and contract closure
- Solved complex problems by collaborating with team members and other branches
- Verified branch operations daily with checks on processes, staff activities, and KPI's
- Established strong relationships with clients to drive customer loyalty
- Monitored financial performance and adjusted budgets as needed. Maintained clean, safe, and welcoming branch environment for customers and employees
- Identified opportunities for growth through market research and analysis.
- Administered branch sales, service and operational activities in line with company vision and goals
- Familiarity working with a broad customer base ranging from DOT, general contractors, sub-contractors and government agencies
- Set performance goals for staff members and provided ongoing feedback
- Reduced outstanding balances by pursuing soft and hard collection strategies
- Met budget targets through expense monitoring and cost control
Regional Sales Associate
Revention Inc.
Houston
02.2017 - 12.2017
- Company Overview: IT Software
- Executed over 30 daily cold calls to top-level executives to increase client base, both face to face and phone-based prospecting
- Emphasized product features based on analysis of customers' needs
- Reported regularly on regional sales performance, challenges, and opportunities for growth to upper management
- Participated in trade shows, conferences, and networking events to promote company products and services
- Verified customer satisfaction and obtained referrals through strong sales follow-up
- Utilized various CRM tools to manage client information, track leads, and monitor progress towards goals
- Regularly reviewed territory assignments in order to optimize coverage of region's target market segments
- Developed new sales leads through continuous prospecting and networking
- Conducted in-depth product presentations to inform prospective clients about available offerings
- Pursued regional and national accounts aggressively with tenacious dedication to building connections and acquiring new customers
- Facilitated product demonstrations at client sites or via virtual platforms
- Delivered polished and professional sales presentations to individual clients and groups
Assistant Branch Manager
Enterprise Rent a Car
Pearland
04.2015 - 11.2017
- Company Overview: Rental car & sales based organization
- Responsible for leadership and teamwork development
- Monitored branch expenses
- Actively recruited and oversaw training for all new branch employees
- Implemented annual performance appraisals for all branch staff
- Supervised, coached and trained seven team members
- Performed rapport building with new customers daily
- Optimized the overall customer experience by exercising a positive and empathetic demeanor within the branch
- Investigated customer complaints thoroughly and resolved issues in timely manner
- Oversaw budgeting, expense control and account management to support financial functions
- Managed daily operations to ensure smooth functioning of branch
- Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives
- Maintained clean, safe, and welcoming branch environment for customers and employees
- Trained and mentored new employees, fostering positive work environment
Education
MBA -
University of Northern Colorado
08-2026
Bachelor of Science - Kinesiology, Business
University of Texas San Antonio
01.2014
Skills
- Data Driven Decision Making
- Customer Service
- Sales
- Project Management
- Verbal/written communication
- Results Oriented
- Presentation Skills
- Decision Making
- MS Office
- Salesforce
- Teams
- Upselling and cross selling
- JD Edwards/Rental Man
- Work Prioritization
- Financial Oversight
- Employee Development
- Branch Operations Management
- Problem Solving
- Team Leadership
- Analytical Thinking
- Budgeting
- Forecasting
- Cross-functional Collaboration
- Team Building
Accomplishments
- Enterprise: Top Overall Salesperson in Houston Region for month of September 2015
- Enterprise: Lead the branch as interim branch manager to most profitable month in over a year (August 2016)
- Revention: Over $64,000 in sales within first thirty days of employment
- Safeworks: Gold award winner for outstanding employee recognition (Q2 2021)
- Spider: Exceeded EBITDA target in 2021 (Orlando branch) in 2022 & 2023 (Denver branch)
- OSHA Certified competent person instructor (Scaffolding)
- Zero recordable injuries from all subordinates throughout my career
Languages
English
Native/ Bilingual
Spanish
Professional
Additional Information
References available upon request, Available for relocation
Timeline
Branch Manager
Sunbelt Rentals
03.2025 - Current
Branch Manager
Spider by Brand Safway
02.2018 - 02.2025
Regional Sales Associate
Revention Inc.
02.2017 - 12.2017
Assistant Branch Manager
Enterprise Rent a Car
04.2015 - 11.2017
MBA -
University of Northern Colorado
Bachelor of Science - Kinesiology, Business
University of Texas San Antonio
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